Marketing & Operations Executive: Travel, Content & Sales

Rainbow Distribution Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

A travel service provider based in Kuala Lumpur is looking for a Marketing cum Operations Executive. This position involves handling travel enquiries, managing reservations for various travel services, and supporting customers throughout their travel experience. A Diploma or Degree in a relevant field and a minimum of 2 years of experience in operations or customer service are essential. The ideal candidate should have strong communication skills, good organisational abilities, and experience in social media management.

Qualifications

• Minimum 2 years of experience in operations, customer service, or sales.
• Comfortable with cold calling and basic sales activities.
• Able to work in a fast-paced environment with multiple deadlines.

Responsibilities

• Handle travel enquiries via phone, email, and messaging platforms.
• Prepare quotations, itineraries, booking confirmations, and invoices.
• Manage reservations for flights, hotels, tours, activities, and transportation.
• Liaise with suppliers, travel partners, and customers to ensure accurate arrangements.
• Monitor booking status, handle amendments, and resolve travel-related issues.
• Create simple posts, captions, and travel package highlights for social media.

Skills

Strong communication skills

Customer-oriented mindset

Organisational skills

Experience in social media management

Proficiency in MS Office

Cold calling

Education

Diploma/Degree in Tourism, Hospitality, Business, or related field

Tools

Reservation/GDS systems

Job description

A travel service provider based in Kuala Lumpur is looking for a Marketing cum Operations Executive. This position involves handling travel enquiries, managing reservations for various travel services, and supporting customers throughout their travel experience. A Diploma or Degree in a relevant field and a minimum of 2 years of experience in operations or customer service are essential. The ideal candidate should have strong communication skills, good organisational abilities, and experience in social media management.