Market Development Manager

STAR BAO BIOTECHNOLOGY SDN BHD; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

STAR BAO BIOTECHNOLOGY SDN BHD seeks an Account & Relationship Manager to drive acquisition, onboarding, and retention of sales members within a dynamic network. You will explain membership policies and reward plans to maximize engagement, while maintaining strong ties with leaders to resolve bottlenecks and deliver strategic field support.

You will organize trainings, meetings, and recognition events to boost product knowledge and sales capabilities, monitor key metrics, and help members grow

Qualifications

• 2+ years in sales or account management or MLM.
• Strong understanding of sales reward structures (binary, unilevel, leadership bonuses).
• Excellent interpersonal, public speaking, and presentation skills.
• Resilient, self-managing, and able to support partners to hit milestones.
• Experience in direct selling or membership networks in health/biotech/beauty sectors.
• Proficiency with CRM systems and sales data analytics.
• Experience expanding to overseas markets (Southeast Asia preferred).
• Proven track record in planning and hosting events.

Responsibilities

• Drive acquisition, onboarding, and retention of sales members to grow the network.
• Explain membership policies, reward structures, and compensation plans to members.
• Engage regularly with key members and team leaders to identify bottlenecks.
• Organize training sessions, OPPs, and recognition events to boost knowledge and skills.
• Monitor metrics like repurchase rates, active ratios, and network growth.
• Assist members in building teams and driving up-selling opportunities.
• Liaise between sales members and internal teams to ensure smooth operations.
• Collect field feedback and market dynamics to improve compensation and marketing.

Skills

Sales experience

Account management

MLM experience

Public speaking

Presentation skills

CRM proficiency

Data analytics

Event planning

Overseas expansion

Team building

Tools

CRM software

Back-office systems

Job description

This role focuses on Account & Relationship Management within a Sales & Member Network environment. You will drive the acquisition, onboarding, and retention of sales members (distributors / independent business partners) to foster continuous network growth, while maintaining regular engagement with key sales members and team leaders to identify operational bottlenecks and provide tailored strategic and field support.

Key responsibilities

Drive the acquisition, onboarding, and retention of sales members (distributors / independent business partners) to foster continuous network growth

Promote and explain the company's membership policies, reward structures, and compensation plans to maximize member engagement and retention

Maintain regular engagement with key sales members and team leaders to identify operational bottlenecks and provide tailored strategic and field support

Organize and conduct training sessions, Opportunity Presentation Meetings (OPP), and recognition events to enhance product knowledge and sales capabilities

Monitor and analyze key operational metrics including repurchasing rates, active ratios, and network growth to ensure sales revenue targets are consistently met

Assist members in building and structuring their teams, optimizing organization flow, and driving up-selling and business conversion opportunities

Serve as the primary liaison between sales members and internal teams (Product, Marketing, Legal, Logistics, Customer Service) to ensure smooth bonus settlements, order fulfillments, and event execution

Gather field feedback and market dynamics to provide insights for improving compensation plans and marketing initiatives

About you

Minimum 2+ years of experience in sales, account management, multi-level marketing (MLM), member operations, or distributor network management

Deep understanding of sales reward structures (e.g., binary systems, unilevel plans, leadership bonuses) with strong ability to present and explain financial models clearly

Exceptional interpersonal, public speaking, and presentation skills; proven ability to train, motivate, and build team cohesion

Strong self-management skills with high resilience to pressure, focused on supporting partners to achieve performance milestones

Prior experience in direct selling or membership network operations within the health supplements, biotechnology, or beauty & personal care industries

Proficiency in CRM platforms, member back-office systems, and sales data analytics

Experience in overseas market expansion or distributor network building (particularly within the Southeast Asian market)

Proven track record in event planning and hosting (e.g., corporate seminars, recognition rallies, product launches)