Mandarin-Speaking Support Specialist — Onsite Kuala Lumpur

CB Talents; Sabah; On-site; MYR 39,000 - 58,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle orders, delivery, and product inquiries, communicating mainly in Mandarin with English support in a professional environment.

Fresh graduates and professionals with customer support experience are welcome. On-site role requires strong communication, tech curiosity, and the ability to work in a fast-paced international team.

Qualifications

• Mandarin proficiency at C1 level.
• B2 level English reading, writing, speaking, and listening.
• Bachelor's Degree or equivalent in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with relevant degree encouraged to apply.

Responsibilities

• Provide customer service for post-order inquiries, delivery updates, payment information, and product pre-orders.
• Answer questions on order status, changes, and delivery timeframes.
• Deliver professional customer interactions meeting client service standards.
• Meet standards for call quality, audits, and customer satisfaction.
• Record customer information accurately in internal systems.
• Follow training and quality guidelines in every interaction.

Skills

Mandarin proficiency

English proficiency

Customer service experience

Education

Bachelor's Degree or Diploma

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle orders, delivery, and product inquiries, communicating mainly in Mandarin with English support in a professional environment.

Fresh graduates and professionals with customer support experience are welcome. On-site role requires strong communication, tech curiosity, and the ability to work in a fast-paced international team.