Mandarin-speaking Support Pro — On-Site in KL

CB Talents; Dengkil; On-site; MYR 39,000 - 61,000; Full time

Job summary

CB Talents in Kuala Lumpur, Malaysia, is recruiting Mandarin-speaking Customer Service Specialists to join a fast-paced international support team. You will handle inquiries about orders, deliveries, payments, and product information, primarily in Mandarin with English support in a professional environment.

The role welcomes fresh graduates and those with prior customer support experience. On-site work in Kuala Lumpur is required, and candidates should be eager to learn, coachable, and

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.

Responsibilities

• Provide customer service on orders, delivery, payments, and product information.
• Answer inquiries and assist with order changes and delivery timeframes.
• Deliver professional, high-quality interactions per client standards.
• Meet call quality, audit, and customer satisfaction targets.
• Maintain up-to-date knowledge of client products.
• Accurately record customer information in internal systems.
• Follow training and quality guidelines in every interaction.
• Support continuous service quality improvement.

Skills

Mandarin proficiency

English proficiency

Customer service

Education

Bachelor's Degree or equivalent

Job description

CB Talents in Kuala Lumpur, Malaysia, is recruiting Mandarin-speaking Customer Service Specialists to join a fast-paced international support team. You will handle inquiries about orders, deliveries, payments, and product information, primarily in Mandarin with English support in a professional environment.

The role welcomes fresh graduates and those with prior customer support experience. On-site work in Kuala Lumpur is required, and candidates should be eager to learn, coachable, and