Mandarin-Speaking Senior CSR (Medical Devices)

BAUSCH & LOMB (MALAYSIA) SDN BHD; Kuala Lumpur; Presencial; MYR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexi Benefits

Health Screening

Group Hospitalisation & Surgical보험

Group Term Life Insurance

Descripción de la vacante

BAUSCH & LOMB (MALAYSIA) SDN BHD is seeking a Senior Customer Service Specialist fluent in Mandarin to join their Kuala Lumpur team. This full-time, customer-facing role manages orders, responds to inquiries, resolves issues, and coordinates with internal stakeholders to ensure a seamless customer experience.

The ideal candidate has 4+ years in customer service or order management, with strong communication and proficiency in MS Office.

Formación

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Economics, or a related field.
• Minimum 4 years of experience in customer service, order management, or customer operations.
• Experience in healthcare, medical devices, or other regulated industries is advantageous.
• Fluent in English, Bahasa Malaysia and Mandarin.

Responsabilidades

• Handle customer orders received via phone, email, WhatsApp, and the Sales team.
• Ensure accurate and timely order entry to facilitate efficient order fulfilment and delivery.
• Serve as the first point of contact for customer inquiries and complaints, elevating issues when required.
• Coordinate closely with the Sales team on customer-related operational matters.
• Liaise with customers and warehouse teams regarding order rejections, returns, and other fulfilment matters.
• Manage stock replenishment through billing activities to fulfil distributor purchase orders.
• Log and manage customer complaints in the complaint management system and monitor timely closure.
• Maintain accurate records and documentation related to customer transactions and service activities.
• Ensure compliance with SOPs and GDPMD requirements.
• Perform other duties to support business operations.

Conocimientos

Mandarin

Customer service

Order management

Communication

Microsoft Office

Educación

Diploma or Bachelor’s Degree in Business Administration, Marketing, Economics, or a related field

Descripción del empleo

BAUSCH & LOMB (MALAYSIA) SDN BHD is seeking a Senior Customer Service Specialist fluent in Mandarin to join their Kuala Lumpur team. This full-time, customer-facing role manages orders, responds to inquiries, resolves issues, and coordinates with internal stakeholders to ensure a seamless customer experience.

The ideal candidate has 4+ years in customer service or order management, with strong communication and proficiency in MS Office.