Senior Customer Care & Order Specialist

Bausch + Lomb

Kuala Lumpur

On-site

MYR 48,000 - 72,000

Full time

6 days ago

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Job summary

Bausch + Lomb in Malaysia is seeking a seasoned Customer Service/Order Management professional to strengthen our regional operations. You will handle orders via phone, email, WhatsApp and the sales team, ensuring accurate entry and timely delivery.

You will work with the sales, warehouse and compliance teams to resolve inquiries, process returns, maintain SOP adherence (GDPMD), and support ad-hoc tasks. A diploma or bachelor’s degree in business or related field and strong MS Office skills are

Qualifications

Diploma or Bachelor’s Degree in Business Administration, Marketing, Economics, or related field.
Proficient in Microsoft Office (Excel, Word, PowerPoint).
Fluent in spoken and written English, Bahasa Malaysia, and Chinese.

Responsibilities

Handle customer orders via phone, email, Whatsapp, or the sales team.
Ensure accurate order entry into the system for timely delivery.
Serve as the first point of contact for customer inquiries; escalate when needed.
Coordinate with the sales team on routine operations.
Liaise with warehouse and customers regarding order rejections and returns.
Manage stock replenishment through billing to fulfill distributor purchase orders.
Log and manage customer complaints; monitor closure for timely resolution.
Ensure compliance with SOPs and GDPMD guidelines.
Perform other ad‑hoc tasks as assigned.