Mandarin-Speaking IT Support Engineer: Cloud & Windows

Concentrix; Kuala Lumpur; On-site; MYR 40,000 - 64,000; Full time

Job summary

Concentrix is seeking a Junior IT Support Engineer to provide technical support for cloud and infrastructure technologies. This role is ideal for building a strong foundation in enterprise IT support, cloud technologies, and cybersecurity solutions.

Location in KL Sentral, working hours 9am-6pm, Mon-Fri. This position is open for Mandarin speakers to serve Asia region. You will solve complex problems, support ITIL processes, and escalate where needed.

Qualifications

• Understanding of Azure Cloud and Windows Server OS versions (Server 2008/R2 to 2019).
• Basic working knowledge of DNS, DHCP and TCP/IP networking.
• Cloud protection tools: Azure Log Analytics and Microsoft Sentinel (SIEM).
• Purview/Compliance basics including AIP, DLP and Purview compliance.
• Exchange Online and MDO / Defender for Office 365 familiarity.
• Fluent in Chinese and English to support Asia region.

Responsibilities

• Provide technical support for cloud and infrastructure technologies.
• Handle enterprise customer scenarios with problem solving and troubleshooting.
• Assist in ITIL/Service Management processes and incident handling.
• Deliver presentations and discuss solutions at a high level.
• Manage and resolve critical customer issues in challenging situations.

Skills

Azure Cloud

Windows Server OS

DNS

DHCP

TCP/IP

Azure Log Analytics

Microsoft Sentinel

Identity & Cloud Apps

Azure Information Protection

Data Loss Prevention

Purview & Compliance

Exchange Online

Email Security

Defender for Office 365

Chinese language

English language

Job description

Concentrix is seeking a Junior IT Support Engineer to provide technical support for cloud and infrastructure technologies. This role is ideal for building a strong foundation in enterprise IT support, cloud technologies, and cybersecurity solutions.

Location in KL Sentral, working hours 9am-6pm, Mon-Fri. This position is open for Mandarin speakers to serve Asia region. You will solve complex problems, support ITIL processes, and escalate where needed.