Mandarin-Speaking Host & Service Crew

CHEF WAN GROUP OF RESTAURANTS; Kuala Lumpur; Sur place; MYR 29 000 - 42 000; Plein temps

Résumé du poste

CHEF WAN GROUP OF RESTAURANTS is seeking a friendly Host / Service Crew to welcome guests and manage seating, orders, and basic inquiries. You will primarily assist Mandarin-speaking guests and collaborate with kitchen and service teams to ensure smooth dining experiences.

Applicants should have at least 1 year in F&B or customer service, with Mandarin and English communication. This role requires a proactive, customer-oriented mindset and availability for shifts, weekends, and holidays.

Qualifications

• Minimum 1 year of experience in F&B, hospitality, or customer service preferred.
• Able to communicate in Mandarin and English; other languages are an added advantage.
• Pleasant personality with good communication and interpersonal skills.
• Comfortable serving international guests, particularly Mandarin-speaking customers.
• Customer-oriented, proactive, and able to work in a fast-paced environment.
• Willing to work shifts, weekends, and public holidays.
• Fresh graduates with good Mandarin communication skills are encouraged to apply.

Responsabilités

• Welcome and greet guests warmly upon arrival.
• Assist Mandarin-speaking guests with seating, menu explanations, and basic enquiries.
• Communicate with guests in Mandarin to ensure clear understanding.
• Take food and beverage orders accurately and provide recommendations.
• Ensure guests receive attentive, friendly and professional service.
• Handle guest requests, feedback and basic complaints professionally.
• Coordinate with kitchen and service teams to ensure orders are served accurately and promptly.
• Support the team during busy periods, group bookings, and tourist group arrivals.
• Maintain a professional appearance and comply with restaurant grooming and service standards.
• Perform other duties assigned by the Restaurant Manager or Supervisor.

Connaissances

Mandarin

Customer service

Hospitality

English

Communication

Description du poste

CHEF WAN GROUP OF RESTAURANTS is seeking a friendly Host / Service Crew to welcome guests and manage seating, orders, and basic inquiries. You will primarily assist Mandarin-speaking guests and collaborate with kitchen and service teams to ensure smooth dining experiences.

Applicants should have at least 1 year in F&B or customer service, with Mandarin and English communication. This role requires a proactive, customer-oriented mindset and availability for shifts, weekends, and holidays.