Mandarin-Speaking Healthcare Client Support Officer

Integrated Health Plans Sdn Bhd; Bayan Lepas; On-site; MYR 28,000 - 50,000; Full time

Job summary

Integrated Health Plans Pte Ltd is hiring a Customer Service Representative in Penang/Bayan Lepas. You will handle calls and emails, advise customers, and coordinate with other departments to resolve enquiries.

The role requires Mandarin fluency to communicate with Chinese-speaking clients. You will work in shifts, including weekends and public holidays, delivering high-quality service and maintaining satisfaction targets.

Qualifications

• Strong communication and customer engagement skills.
• Mandarin speaking is a must to communicate with Chinese clients.
• Experience in customer service, preferably in call centre.
• Team player with ability to work in a large team.
• Medical/health insurance knowledge is an advantage.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Handle incoming/outgoing calls and emails within service levels.
• Provide coverage advice to customers on enquiries.
• Collaborate with inter-departments to resolve enquiries.
• Provide excellent service and achieve customer satisfaction score.
• Issue Letters of Guarantees for patients.
• Book medical appointments on behalf of clients.
• Perform additional administrative tasks as required.

Skills

Communication

Interpersonal skills

Customer engagement

Team player

Adaptable

Job description

Integrated Health Plans Pte Ltd is hiring a Customer Service Representative in Penang/Bayan Lepas. You will handle calls and emails, advise customers, and coordinate with other departments to resolve enquiries.

The role requires Mandarin fluency to communicate with Chinese-speaking clients. You will work in shifts, including weekends and public holidays, delivering high-quality service and maintaining satisfaction targets.