Mandarin Tech-Savvy Customer Service Specialist

Cross Border Talents; Kuala Lumpur; On-site; MYR 46,000 - 55,000; Full time

Job summary

Cross Border Talents in Kuala Lumpur is seeking a Customer Service Specialist to support clients, with a focus on Mandarin language proficiency and delivering a positive customer experience across inquiries.

Fresh graduates are welcome to apply, shift rotations 24/7, and the role offers a gross salary up to RM 4,500 including language allowance, with growth opportunities in a fast-paced technology environment.

Qualifications

• C1 Mandarin language proficiency required.
• B2 level English proficiency (reading, writing, speaking, listening).
• Bachelor's Degree or Diploma or equivalent in any discipline.

Responsibilities

• Provide comprehensive customer service for post-order, delivery, payment, pre-orders and general inquiries.
• Maintain high call quality, adhere to audits and customer satisfaction standards.
• Develop expertise in Client Supported Products and ensure quality in interactions.

Skills

Mandarin C1

English B2

Education

Bachelor's/Diploma

Job description

Cross Border Talents in Kuala Lumpur is seeking a Customer Service Specialist to support clients, with a focus on Mandarin language proficiency and delivering a positive customer experience across inquiries.

Fresh graduates are welcome to apply, shift rotations 24/7, and the role offers a gross salary up to RM 4,500 including language allowance, with growth opportunities in a fast-paced technology environment.