Mandarin-Speaking Customer Support Specialist

CB Talents; Subang Jaya; On-site; MYR 39,000 - 56,000; Full time

Job summary

CB Talents in Kuala Lumpur is seeking Mandarin-speaking Customer Service Specialists to handle post-order inquiries, delivery, and product information. You will communicate mainly in Mandarin and use English in a professional environment.

This opportunity is open to candidates with customer support experience, as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment. On-site in Kuala Lumpur, Malaysia.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Ability to work independently in a fast-paced and high-demanding environment.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Customer service mindset

Problem solving

Education

Bachelor's Degree or Diploma

Job description

CB Talents in Kuala Lumpur is seeking Mandarin-speaking Customer Service Specialists to handle post-order inquiries, delivery, and product information. You will communicate mainly in Mandarin and use English in a professional environment.

This opportunity is open to candidates with customer support experience, as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment. On-site in Kuala Lumpur, Malaysia.