Mandarin Customer Support Specialist Onsite Kuala Lumpur

CB Talents; Cyberjaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

CB Talents in Kuala Lumpur, Malaysia is hiring Mandarin-speaking Customer Service Specialists to provide customer support for orders, delivery, payment, product information, and pre-orders. You will communicate primarily in Mandarin, with English in a professional environment.

This opportunity welcomes candidates with customer support experience or fresh graduates with related education who are eager to learn and grow in a fast-paced international support environment.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin language proficiency

English language proficiency

Strong communication

Curiosity about technology

Education

Bachelor's Degree / Diploma in any discipline

Tools

CRM systems

Job description

CB Talents in Kuala Lumpur, Malaysia is hiring Mandarin-speaking Customer Service Specialists to provide customer support for orders, delivery, payment, product information, and pre-orders. You will communicate primarily in Mandarin, with English in a professional environment.

This opportunity welcomes candidates with customer support experience or fresh graduates with related education who are eager to learn and grow in a fast-paced international support environment.