Mandarin-Speaking Customer Success Specialist

Teleperformance; Malaysia; Remote; MYR 30,000 - 45,000; Full time

Job summary

Teleperformance is seeking a Customer Success Specialist in Malaysia to enhance customer satisfaction through proactive support. The role involves responding to inquiries via phone and email, ensuring customers have a seamless experience while using the client’s services.

Ideal candidates should hold a Bachelor’s Degree or diploma, possess strong interpersonal skills, and be adept in customer service. Responsibilities include processing orders, maintaining data confidentiality, and fostering a positive brand image.

Qualifications

• B2 level English proficiency in reading, writing, speaking, and aural comprehension.
• Minimum typing speed of 40wpm with 90% accuracy.
• 6 months work experience in customer support preferred.

Responsibilities

• Support customers in placing online orders.
• Provide timely support through phone calls and email.
• Maintain confidentiality of customer payment data.

Skills

Customer Service orientation

Active Listening Skills

Problem Solving

Emotional intelligence

Analytical skills

Education

Bachelor’s Degree or Diploma in any discipline

Tools

Microsoft Office

Job description

Teleperformance is seeking a Customer Success Specialist in Malaysia to enhance customer satisfaction through proactive support. The role involves responding to inquiries via phone and email, ensuring customers have a seamless experience while using the client’s services.

Ideal candidates should hold a Bachelor’s Degree or diploma, possess strong interpersonal skills, and be adept in customer service. Responsibilities include processing orders, maintaining data confidentiality, and fostering a positive brand image.