Customer Success Specialist - Mandarin Speaker (FinTech)

TP; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

TP in Kuala Lumpur is seeking a Mandarin-speaking Customer Success Specialist to join the team. The ideal candidate is customer-oriented, proactive, and able to handle inquiries in a fast-paced environment.

You will manage inquiries via phone, email, and chat, provide accurate information, and escalate complex issues when needed. Documentation of interactions and cross-team collaboration are essential for delivering excellent service. Fluency in English and Mandarin is required.

Qualifications

• Proficient in English and Mandarin with strong communication skills.
• Experience in customer support or success is a plus.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate information and troubleshooting support.
• Escalate complex issues to the relevant teams when necessary.
• Ensure excellent customer experience by following up on cases promptly.
• Maintain accurate documentation of customer interactions in the system.
• Work closely with internal teams to resolve issues efficiently.

Skills

English

Mandarin

Job description

We are looking for a Mandarin-speaking Customer Success Specialist to join our team. The ideal candidate is customer-oriented, proactive, and able to handle inquiries in a fast-paced environment.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat
• Provide accurate information and troubleshooting support
• Escalate complex issues to the relevant teams when necessary.
• Ensure excellent customer experience by following up on cases promptly.
• Maintain accurate documentation of customer interactions in the system.
• Work closely with internal teams to resolve issues efficiently.

Requirements:

• Good command of English and Mandarin
• Familiarity with digital payment, fintech, or e-wallet solutions is an added advantage.
• Strong problem-solving skills and attention to detail