Cash Client Service Specialist (SG) MY

CIMB Bank Berhad; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

CIMB Bank Berhad is seeking Cash Client Service Specialists for its Business Call Centre in Malaysia. The role focuses on delivering professional phone and email support for Business Banking products and services.

You will resolve client queries, troubleshoot BizChannel issues, and coordinate with internal teams to improve products and services. Strong Mandarin proficiency is required to support Mandarin-speaking customers.

Qualifications

• Proficiency in Mandarin is required to support Mandarin-speaking customers effectively.

Responsibilities

• Provide professional and high quality phone and email support on CIMB Bank’s Business Banking products and services.
• Resolve customer queries and provide solutions for accounts and product related issues.
• Coordinate with internal departments to resolve concerns and escalate when needed.
• Handle complaints and gather feedback for product, service and system enhancements.
• Support BizChannel troubleshooting on technical and system issues end-to-end.

Skills

Proficiency in Mandarin

Job description

Cash Client Service Specialists for Business Call Centre are responsible in providing a professional & high quality phone & email support on CIMB Bank’s products & services for Business Banking clients. The Cash Client Service Specialists will be able to provide solutions to customer’s accounts and product related queries, help customer in technical troubleshooting, coordinate with internal departments to resolve customer’s concern, handle complaints and gather feedback for product, service & system enhancements.

Key Responsibilities

Strategy and Planning

Acquire feedback from the clients during engagement over the phone to increase the uptake & utilization of cash management products and services.

Business Performance and Management

To provide professional & high quality phone & email support on Business Banking products & services to all Business Clients.

To provide end-to-end support and assist with BizChannel troubleshooting on technical/system issues.

Encourage and refer clients to utilize BizChannel services and Other Cash Management Channels & Services.

Develop new business through cross-selling to existing & new to bank clients.

Contact potential business partners to assess interest in collaboratation opportunities with CIMB Bank.

Processing of Conveyancing Pay-in & Pay-out requests from Conveyancing Clients.

Provide Exceptional Handling support to clients with special banking requirements.

Handles Administrative tasks such as charging & waiver memo’s, etc.

Monitoring of Stored-Value Facility Accounts.

Provide support in any other ad-hoc duties and projects assigned by the supervisor.

Regulatory Compliance

Participate in risk & control self-assessment, audit, and business continuity management activities for the department.

Maintain standards and role model behaviours and demonstrate the core values of the bank.

Job requirements

Proficiency in Mandarin is required to effectively support our Mandarin-speaking customers in Singapore.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Banking & Credit More than 10,000 employees

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN approximately of 720 branches as at 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around of 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as at 30 September 2019. The Group has around 36,000 employees located in 16 countries

For more information, please visit www.cimb.com

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN approximately of 720 branches as at 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around of 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as at 30 September 2019. The Group has around 36,000 employees located in 16 countries

For more information, please visit www.cimb.com

Researching careers? Find all the information and tips you need on career advice.