Mandarin Service Desk Engineer (L1) – Tech Support

Two95 International Inc.; Subang Jaya; On-site; MYR 33,000 - 67,000; Full time

Job summary

Two95 International Inc. is seeking a Service Desk Engineer (L1) with Mandarin proficiency to join our support team. The role requires 3 to 5 years of experience in handling IT hardware and software issues and delivering clear, user-friendly solutions.

The candidate will respond to user queries, perform diagnostics, and escalate as needed while maintaining detailed logs of incidents and resolutions. Strong communication with customers is essential for success.

Qualifications

• 3 to 5 years of experience in service desk or IT support.
• Strong communication skills and ability to translate technical issues to users.

Responsibilities

• Provide technical assistance and support for computer systems, hardware, or software.
• Respond to queries, run diagnostics, isolate problems, and implement solutions.
• Communicate effectively with customers to understand problems and explain solutions.
• Record events and problems and their resolution in logs.
• Follow up on customer status and provide updates to relevant teams.

Job description

Two95 International Inc. is seeking a Service Desk Engineer (L1) with Mandarin proficiency to join our support team. The role requires 3 to 5 years of experience in handling IT hardware and software issues and delivering clear, user-friendly solutions.

The candidate will respond to user queries, perform diagnostics, and escalate as needed while maintaining detailed logs of incidents and resolutions. Strong communication with customers is essential for success.