Service Desk Engineer (L1) - Mandarin - N

Two95 International Inc.; Subang Jaya; Vor Ort; MYR 33.000 - 67.000; Vollzeit

Zusammenfassung

Two95 International Inc. is seeking a Service Desk Engineer (L1) with Mandarin proficiency to join our support team. The role requires 3 to 5 years of experience in handling IT hardware and software issues and delivering clear, user-friendly solutions.

The candidate will respond to user queries, perform diagnostics, and escalate as needed while maintaining detailed logs of incidents and resolutions. Strong communication with customers is essential for success.

Qualifikationen

• 3 to 5 years of experience in service desk or IT support.
• Strong communication skills and ability to translate technical issues to users.

Aufgaben

• Provide technical assistance and support for computer systems, hardware, or software.
• Respond to queries, run diagnostics, isolate problems, and implement solutions.
• Communicate effectively with customers to understand problems and explain solutions.
• Record events and problems and their resolution in logs.
• Follow up on customer status and provide updates to relevant teams.

Jobbeschreibung

We are looking for Service Desk Engineer (L1) - Mandarin (Speaking, writing, Reading) with 3 to 5 years of experience.

Requirements

• Responsible for providing technical assistance and support related to computer systems, hardware, or software.
• Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
  Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• They must also be customer-oriented and patient to deal with difficult customers.
• The goal is to create value for clients that will help preserve the company’s reputation and business
• Direct unresolved issues to the next level of support personnel
  Provide accurate information on IT products or services.
  Record events and problems and their resolution in logs
  Follow-up and update customer status and information
  Pass on any feedback or suggestions from customers to the appropriate internal team.