Mandarin Merchant Support Lead | Fintech Excellence

Xendit Inc.; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

Xendit Inc. is looking for a Team Leader for the Chinese Merchant Support Team in Kuala Lumpur. This role is crucial, focusing on customer satisfaction and solving various challenges daily, while also managing a small team. Strong fluency in both English and Mandarin is required, alongside a background in customer operations management.

The ideal candidate will have 3-4 years of relevant experience and a relevant bachelor's degree. The job entails interacting with customers through WeChat and email, ensuring robust communication and empathy towards customer needs.

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Qualifications

• Minimum 3-4 years of experience in Customer/Merchant Operations management or similar.
• Professionally fluent in both English and Mandarin.
• Standard proficiency with Microsoft Office or Google Suite tools.

Responsibilities

• Lead a team of 3-5 people.
• Interact with customers via WeChat and Email.
• Identify and implement changes to improve operations.
• Analyze customer service quality and performance.

Skills

Analytical mindset

Flexibility

Customer empathy

Problem-solving

Multitasking

Education

Bachelor’s in Management

Bachelor’s in Finance/Accounting

Bachelor’s in Communications

Bachelor’s in Computer Science/IT

Tools

Zendesk

Freshdesk

Zoho

Microsoft Office

Google Suite

Job description

Xendit Inc. is looking for a Team Leader for the Chinese Merchant Support Team in Kuala Lumpur. This role is crucial, focusing on customer satisfaction and solving various challenges daily, while also managing a small team. Strong fluency in both English and Mandarin is required, alongside a background in customer operations management.

The ideal candidate will have 3-4 years of relevant experience and a relevant bachelor's degree. The job entails interacting with customers through WeChat and email, ensuring robust communication and empathy towards customer needs.

.