Mandarin Customer Support Specialist - Onsite Kuala Lumpur

CB Talents; Semporna; On-site; MYR 33,000 - 58,000; Full time

Job summary

CB Talents is seeking Mandarin-speaking Customer Service Specialists for on-site roles in Kuala Lumpur, Malaysia. The position focuses on resolving post-order inquiries, delivery updates, and payment questions, communicating mainly in Mandarin with professional English support in a fast-paced international environment.

Open to fresh graduates or candidates with 6+ months of customer support experience. Strong tech curiosity and ability to learn quickly are valued traits for success in this role.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Education

Bachelor's Degree or Diploma

Job description

CB Talents is seeking Mandarin-speaking Customer Service Specialists for on-site roles in Kuala Lumpur, Malaysia. The position focuses on resolving post-order inquiries, delivery updates, and payment questions, communicating mainly in Mandarin with professional English support in a fast-paced international environment.

Open to fresh graduates or candidates with 6+ months of customer support experience. Strong tech curiosity and ability to learn quickly are valued traits for success in this role.