Mandarin Logistics Customer Support Specialist

LGP GLOBAL LOGISTICS PENANG; Penang; On-site; MYR 39,000 - 73,000; Full time

Job summary

LGP Global Logistics Penang is seeking a Logistics Customer Service Executive open to fresh graduates who are fluent in Mandarin. You will engage with customers and stakeholders to provide timely responses and professional support.

You will coordinate transport, monitor shipments, ensure regulatory compliance, and collaborate with the operations team to resolve issues and improve service delivery.

Qualifications

• Fluent Mandarin required.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Arrange transportation and logistics services to meet shipment needs.
• Ensure compliance with international trade regulations and customs requirements.
• Track and monitor shipments to ensure on-time delivery and resolve delays.
• Collaborate with operations to resolve complex customer issues.
• Escalate unresolved issues to senior staff when necessary.
• Stay updated on industry trends and regulations to improve freight forwarding processes.

Skills

Mandarin fluency

Job description

LGP Global Logistics Penang is seeking a Logistics Customer Service Executive open to fresh graduates who are fluent in Mandarin. You will engage with customers and stakeholders to provide timely responses and professional support.

You will coordinate transport, monitor shipments, ensure regulatory compliance, and collaborate with the operations team to resolve issues and improve service delivery.