Mandarin Guest Experience Pro - Hospitality & Travel

Teleperformance Malaysia Sdn Bhd; Penang; On-site; MYR 39,000 - 50,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Penang invites fluent Mandarin-speaking professionals to join our Global Customer Support team. This role requires Mandarin and English proficiency to deliver quality service to customers across Asia, handling calls, emails and live chat.

You will guide customers through online orders and payments, resolve issues, and document interactions while maintaining data security. Fresh graduates welcome; 6+ months of customer service experience is a plus.

Qualifications

• College or Bachelor's degree (any major, communication, English or related fields are preferred).
• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience (any industry) is a plus.
• Fluent in Mandarin level (clear pronunciation and fluent expression).
• English B2 level (fluent in oral and written).

Responsibilities

• Provide professional support to customers in Mandarin and English via phone, email and online chat.
• Guide customers to complete the online order and payment process.
• Handle customer issues efficiently and escalate urgent matters when necessary.
• Accurately record customer information and strictly adhere to data security regulations.
• Work with the team to continuously optimize service quality.
• Achieve the performance goals (KPIs) set by the company.

Skills

Mandarin

English B2

Customer-centric

Empathetic

Active listening

Problem-solving

Typing 40 wpm

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Teleperformance Malaysia Sdn Bhd in Penang invites fluent Mandarin-speaking professionals to join our Global Customer Support team. This role requires Mandarin and English proficiency to deliver quality service to customers across Asia, handling calls, emails and live chat.

You will guide customers through online orders and payments, resolve issues, and document interactions while maintaining data security. Fresh graduates welcome; 6+ months of customer service experience is a plus.