Mandarin IT Operations & Cloud Support Lead

Graduan-Masca Career fair 2018; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

NETFORGE SOLUTION SDN. BHD. is seeking a Mandarin-speaking IT Support Executive to deploy and maintain business systems and private cloud infrastructure. You will support Chinese-speaking teams, manage CI/CD pipelines, and ensure system reliability across rotating shifts.

The ideal candidate has a diploma/degree in IT, at least 5 years of IT/ops experience, strong networking knowledge, and proficiency in Python, Shell, or Go. Familiarity with ELK, Grafana, and related tools is a plus.

Qualifications

• Diploma or Degree in IT or related field.
• Fluent in Mandarin (spoken and written).
• Minimum 5 years of IT support, system operations, networking, or related experience.
• Strong networking fundamentals: TCP/IP, routing, switching, firewall concepts.
• Hands-on with web tech: Nginx, Redis, Zookeeper, MySQL, DNS; config and tuning.
• Proficient in programming/scripting: Python, Shell, Go.
• Experience with monitoring/logging tools: ELK, Zabbix, Prometheus, Grafana.
• Strong problem-solving and troubleshooting; independent worker.
• Fast learner; capable of adopting new tech quickly.
• Experience in team management or technical leadership is a plus.
• Willing to work non-standard hours and provide support as needed.

Responsibilities

• Perform server operations and maintenance, including scripting and automation.
• Deploy, maintain, monitor, and optimize business systems and infrastructure.
• Handle system incidents through troubleshooting, analysis, and follow-up.
• Develop and maintain CI/CD pipelines and automation tools.
• Maintain stability and security of private cloud infrastructure.
• Introduce and deploy tools/platforms with related documentation.
• Collaborate with development teams to support project implementation.
• Coordinate between after-sales/support and development teams to escalate issues.
• Ensure reliable and efficient operations across rotating shifts.

Skills

CI/CD pipelines

Networking fundamentals

Scripting

Python

Shell

Go

Monitoring tools

Private cloud

Education

Diploma or Degree in IT/related field

Tools

Nginx

Redis

Zookeeper

MySQL

DNS

Job description

NETFORGE SOLUTION SDN. BHD. is seeking a Mandarin-speaking IT Support Executive to deploy and maintain business systems and private cloud infrastructure. You will support Chinese-speaking teams, manage CI/CD pipelines, and ensure system reliability across rotating shifts.

The ideal candidate has a diploma/degree in IT, at least 5 years of IT/ops experience, strong networking knowledge, and proficiency in Python, Shell, or Go. Familiarity with ELK, Grafana, and related tools is a plus.