Mandarin IT Infra Support Engineer - Data Center (Malaysia)

Advange Group; Johor Bahru; On-site; MYR 48,000 - 72,000; Full time

Job summary

Advange Group in Malaysia is seeking a Data center and hardware/Infrastructure Support engineer (Mandarin speaking essential). The role covers day-to-day reliability of enterprise IT infrastructure across data centers and customer environments, with hands-on tasks and service coordination.

You will perform rack-and-stack, device swaps, vendor coordination, and follow established processes, contributing to knowledge bases and continuous improvement.

Qualifications

• Diploma or Bachelor's in IT, Engineering, CS, or equivalent.
• 1–2 years in infrastructure support, systems operations, or technical services.
• Mandarin speaking is essential.
• Willingness to work on customer or data center premises.

Responsibilities

• Observe and analyze infrastructure performance, escalating as needed.
• Deliver first- and second-line support for compute, network, and connectivity issues.
• Perform rack-and-stack, swaps, decommissioning, and cabling tasks.
• Coordinate with maintenance providers and vendors for on-site repairs.
• Conduct routine infrastructure walk-throughs and preventive checks.
• Process operational requests and incidents via the service management platform.
• Track incidents to root cause and closure; update knowledge bases.
• Contribute to service reports and SOP improvements.
• Support team readiness initiatives and additional operational tasks.

Skills

Mandarin Speaking

IT Troubleshooting

Communication skills

Team player

Education

Diploma or Bachelor’s qualification in IT, Engineering, Computer Science, or equivalent discipline

Tools

Monitoring tools

ITSM platforms

Job description

Advange Group in Malaysia is seeking a Data center and hardware/Infrastructure Support engineer (Mandarin speaking essential). The role covers day-to-day reliability of enterprise IT infrastructure across data centers and customer environments, with hands-on tasks and service coordination.

You will perform rack-and-stack, device swaps, vendor coordination, and follow established processes, contributing to knowledge bases and continuous improvement.