Mandarin HR Help Desk Specialist – Malaysia

CB Talents SP; Sarawak; On-site; MYR 36,000 - 48,000; Full time

Job summary

CB Talents SP is seeking a Mandarin-speaking HR Help Desk Executive in Malaysia to support employees and HR operations. The role involves answering inquiries via phone, email, or ticketing system, and providing accurate HR policy guidance in a fast-paced environment.

Candidates should be fluent in Mandarin and proficient in English, with at least 1 year of relevant experience and a professional, confidential approach. The position follows a standard daytime schedule in Penang.

Qualifications

• Fluent in Mandarin (spoken & written) and proficient in English.
• Minimum 1 year of experience in Customer Service / Help Desk / HR Support.
• Strong communication and problem-solving skills.
• Customer-focused mindset with a professional and positive attitude.
• Ability to work in a fast-paced environment and manage multiple requests.
• High attention to detail and confidentiality.

Responsibilities

• Respond to employee inquiries via phone, email, or ticketing system.
• Provide accurate information related to HR policies, processes, and systems.
• Maintain confidentiality of employee data and HR records.
• Escalate complex issues to the appropriate HR teams when necessary.
• Ensure service quality and SLA targets are met.
• Collaborate with internal teams to continuously improve HR service delivery.

Skills

Mandarin

English

Customer service

Job description

CB Talents SP is seeking a Mandarin-speaking HR Help Desk Executive in Malaysia to support employees and HR operations. The role involves answering inquiries via phone, email, or ticketing system, and providing accurate HR policy guidance in a fast-paced environment.

Candidates should be fluent in Mandarin and proficient in English, with at least 1 year of relevant experience and a professional, confidential approach. The position follows a standard daytime schedule in Penang.