Mandarin HR Help Desk Specialist

CB Talents SP; Penang; On-site; MYR 33,480 - 55,800; Full time

Job summary

CB Talents SP is seeking an HR Help Desk Executive in Malaysia (Penang) with Mandarin fluency to support employees and ensure smooth HR operations. The role involves handling inquiries via phone, email, or tickets, while maintaining confidentiality of HR data.

The ideal candidate has at least 1 year of experience in Customer Service / Help Desk / HR Support, strong communication, and a professional, customer-focused attitude in a fast-paced environment.

Qualifications

• Mandarin language skills required (spoken & written).
• English proficiency required for workplace communication.

Responsibilities

• Respond to employee inquiries via phone, email, or ticketing system.
• Provide accurate information related to HR policies, processes, and systems.
• Maintain confidentiality of employee data and HR records.
• Escalate complex issues to the appropriate HR teams when necessary.
• Ensure service quality and SLA targets are met.
• Collaborate with internal teams to continuously improve HR service delivery.

Skills

Mandarin (spoken & written)

English proficiency

Job description

CB Talents SP is seeking an HR Help Desk Executive in Malaysia (Penang) with Mandarin fluency to support employees and ensure smooth HR operations. The role involves handling inquiries via phone, email, or tickets, while maintaining confidentiality of HR data.

The ideal candidate has at least 1 year of experience in Customer Service / Help Desk / HR Support, strong communication, and a professional, customer-focused attitude in a fast-paced environment.