Mandarin Digital Marketing Consultant & Campaign Optimizer

TDCX; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

TDCX in Kuala Lumpur invites applications for a Mandarin-speaking advertiser support role. You will communicate with advertisers through Call, Email, and Live Chat to assist with account setup, registration, and campaign settings while troubleshooting issues as they arise.

You will also advise clients on optimizing ad campaigns to boost performance and business results, collect user feedback, and collaborate with internal teams to improve products and service quality.

Responsibilities

• Provide support to Mandarin-speaking advertisers via Call, Email, and Live Chat.
• Assist advertisers with account setup, registration, campaign settings, and troubleshooting.
• Advise clients on ad campaign optimisation to improve performance and business results.
• Collect client feedback and collaborate with internal teams to improve products and service quality.
• Maintain accurate records and meet customer service and quality standards.

Job description

TDCX in Kuala Lumpur invites applications for a Mandarin-speaking advertiser support role. You will communicate with advertisers through Call, Email, and Live Chat to assist with account setup, registration, and campaign settings while troubleshooting issues as they arise.

You will also advise clients on optimizing ad campaigns to boost performance and business results, collect user feedback, and collaborate with internal teams to improve products and service quality.