Advertising Customer Support - TW Market

TDCX; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

TDCX in Kuala Lumpur is seeking a Mandarin-speaking customer support specialist to assist advertisers via call, email and live chat. You will help with account setup, registration and campaign settings, and provide troubleshooting.

You will guide clients on ad campaign optimisation to improve performance and business results, collect feedback, and collaborate with internal teams to enhance products and service quality. You will maintain accurate records and uphold customer service standards.

Responsibilities

• Provide Mandarin-speaking advertiser support via Call, Email, and Live Chat.
• Assist advertisers with account setup, registration, and campaign settings.
• Troubleshoot issues and advise on ad campaign optimisation to improve performance and business results.
• Collect client feedback and collaborate with internal teams to improve products and service quality.
• Maintain accurate records and meet customer service and quality standards.

Job description

• Provide support to Mandarin-speaking advertisers via Call, Email, and Live Chat.
• Assist advertisers with account setup, registration, campaign settings, and troubleshooting.
• Advise clients on ad campaign optimisation to improve performance and business results.
• Collect client feedback and collaborate with internal teams to improve products and service quality.
• Maintain accurate records and meet customer service and quality standards.