Mandarin Customer Support Specialist (On-site, Kuala Lumpur)

Cbtalents; Rawang; On-site; MYR 42,000 - 66,000; Full time

Job summary

We are hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. The role focuses on handling inquiries related to orders, delivery, payments, and product information in Mandarin, with English support in a professional environment.

Open to fresh graduates and candidates with customer support experience. On-site in Kuala Lumpur; call center experience is a plus and ongoing coaching will be provided to develop technical knowledge.

Qualifications

• Mandarin proficiency (C1) required.
• B2 level English proficiency in reading, writing, speaking, and listening.

Responsibilities

• Provide customer service support for inquiries related to orders, delivery, payment, product information, pre-orders, and general questions.
• Answer questions related to order status, changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions in line with client standards.

Skills

Mandarin

Customer service

English

Education

Bachelor's Degree or Diploma

Job description

We are hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. The role focuses on handling inquiries related to orders, delivery, payments, and product information in Mandarin, with English support in a professional environment.

Open to fresh graduates and candidates with customer support experience. On-site in Kuala Lumpur; call center experience is a plus and ongoing coaching will be provided to develop technical knowledge.