Mandarin Customer Service Specialist - On-Site Kuala Lumpur

Cbtalents; Petaling Jaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

Talent Ready is seeking Mandarin-speaking Customer Service Specialists to join our client in Kuala Lumpur, Malaysia. You will handle inquiries on orders, delivery, payment, product information, and pre-orders, using Mandarin primarily and English in a professional environment.

Open to fresh graduates or candidates with customer support experience. On-site in Kuala Lumpur. Strong communication, tech curiosity, and willingness to be coached are valued.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, and general questions.
• Assist customers by answering questions related to order status, changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions in line with client service standards.
• Meet standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain knowledge of client-supported products.
• Accurately record customer information in internal systems.
• Follow training and quality guidelines in every interaction.

Skills

Mandarin proficiency

English proficiency

Strong communication

Curiosity about technology

Education

Bachelor's Degree or Diploma

Job description

Talent Ready is seeking Mandarin-speaking Customer Service Specialists to join our client in Kuala Lumpur, Malaysia. You will handle inquiries on orders, delivery, payment, product information, and pre-orders, using Mandarin primarily and English in a professional environment.

Open to fresh graduates or candidates with customer support experience. On-site in Kuala Lumpur. Strong communication, tech curiosity, and willingness to be coached are valued.