Mandarin Customer Support Specialist (On-site KL)

Savior Artigos Texteis Lda; Rawang; On-site; MYR 35,712 - 58,032; Full time

Job summary

Talent Ready is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general questions.

Communication will be primarily in Mandarin, with English used in a professional working environment. Fresh graduates and candidates with relevant degrees are welcome to apply, and on-site work in Kuala Lumpur is required to support a fast-paced

Qualifications

• Mandarin proficiency at C1 level is a must.
• English proficiency at B2 in reading, writing, speaking and listening.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• On-site work in Kuala Lumpur, Malaysia.

Responsibilities

• Provide customer service support for post-order inquiries, delivery updates, payments, product information.
• Answer questions related to order status, changes, and delivery timelines.
• Deliver professional customer interactions aligned with client service standards.
• Record customer information accurately in internal systems.
• Follow training and quality guidelines in every interaction.

Skills

Mandarin

English

Customer service

Communication skills

Education

Bachelor's Degree

Diploma or equivalent

Job description

Talent Ready is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general questions.

Communication will be primarily in Mandarin, with English used in a professional working environment. Fresh graduates and candidates with relevant degrees are welcome to apply, and on-site work in Kuala Lumpur is required to support a fast-paced