Mandarin-Speaking Customer Support Rep – On-site Malaysia

eTeam; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Multicultural environment

Career growth opportunities

Job summary

eTeam in Malaysia is seeking a Mandarin-speaking Customer Support Representative for an on-site, full-time role in Cyberjaya. You will handle Mandarin-speaking inquiries across voice, chat, and email, delivering professional resolutions and accurate information while upholding service quality.

We welcome fresh graduates with strong Mandarin and those with prior customer service experience. Join a dynamic, multicultural environment with training and growth opportunities.

Qualifications

• Fluent in Mandarin (spoken and written) and proficient in English.
• Experience in customer service, BPO, or contact center preferred.
• Fresh graduates with strong Mandarin skills welcome.
• Strong communication and interpersonal skills; customer-focused.

Responsibilities

• Provide high-quality customer support to Mandarin-speaking customers.
• Handle inquiries through Voice and Non-Voice channels.
• Support customers via Phone, Chat, and Email.
• Communicate professionally in Mandarin and English.
• Understand concerns and provide accurate resolutions.
• Troubleshoot and resolve issues efficiently.
• Maintain records of customer interactions.
• Ensure excellent customer service quality.
• Collaborate with internal teams to deliver a seamless experience.

Skills

Mandarin proficiency

English communication

Customer service experience

Fresh graduates welcome

Fast-paced environment

Job description

eTeam in Malaysia is seeking a Mandarin-speaking Customer Support Representative for an on-site, full-time role in Cyberjaya. You will handle Mandarin-speaking inquiries across voice, chat, and email, delivering professional resolutions and accurate information while upholding service quality.

We welcome fresh graduates with strong Mandarin and those with prior customer service experience. Join a dynamic, multicultural environment with training and growth opportunities.