Mandarin Customer Care Specialist – On-Site in KL

Cbtalents; Putrajaya; On-site; MYR 38,000 - 52,000; Full time

Job summary

Talent Ready in Kuala Lumpur, Malaysia is hiring Mandarin-speaking Customer Service Specialists to support orders, deliveries, payments, and product information. You will communicate mainly in Mandarin, with English used in a professional environment.

Open to fresh graduates or candidates with customer support experience; on-site in KL. The role emphasizes fast-paced international support, learning, and coaching to build product knowledge and technical troubleshooting skills.

Qualifications

• Mandarin proficiency at C1 level.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months customer support experience preferred.
• Fresh graduates with relevant degree/diploma encouraged to apply.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, and general questions.
• Assist customers by answering questions related to order status, changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information in internal systems.
• Follow training and quality guidelines in every interaction.
• Maintain awareness of client's products and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Customer service

Communication skills

Technical troubleshooting

Education

Bachelor's or Diploma in any discipline

Tools

CRM software

Job description

Talent Ready in Kuala Lumpur, Malaysia is hiring Mandarin-speaking Customer Service Specialists to support orders, deliveries, payments, and product information. You will communicate mainly in Mandarin, with English used in a professional environment.

Open to fresh graduates or candidates with customer support experience; on-site in KL. The role emphasizes fast-paced international support, learning, and coaching to build product knowledge and technical troubleshooting skills.