Executive Customer Support - Bangsar (7 months project)

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Scicom MSC Berhad is seeking a customer support specialist to handle inquiries via phone, email, and live chat. You will resolve complaints, provide product information, and escalate technical issues as needed while maintaining high satisfaction levels.

The role requires SPM or equivalent, fluency in English and Bahasa Malaysia, and advantage of Mandarin. Familiarity with MS Office/Outlook is expected, with a 5-day rostered schedule and comprehensive benefits in Kuala Lumpur.

Qualifications

• Minimum SPM qualification.
• Fluent in spoken and written English and Bahasa Malaysia.
• Mandarin speaking ability is a plus.
• Basic computer knowledge: MS Office, Outlook and Internet Explorer.
• Self-motivated, able to work independently and as a team.
• Contact Centre Operating Days/Hours: Mon-Sun; 5-day week with rostered off days.

Responsibilities

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and escalate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Managing customer complaints and escalations.
• Input customer interaction, problems into the CRM.
• Participate in team meetings and provide feedback to colleagues and management.
• Escalate queries or unresolved issues not completed within procedures.
• Work on productivity and quality standards and KPIs set by management.
• Ensure understanding of performance standards and comply with policies.

Skills

English & Bahasa Malaysia

Mandarin (advantage)

Independence & teamwork

Dynamic & motivated

Education

SPM or equivalent

Tools

MS Office

MS Outlook

Internet Explorer

Job description

URGENT HIRING!

The Responsibilities of the Role: -

• Handle customer inquiries via phone, email, or live chat in a professional and timely manner.
• Resolve customer complaints, issues, or concerns efficiently while ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, policies, and procedures.
• Troubleshoot technical issues and elevate unresolved problems to relevant departments.
• Coordinate with technical and back-end teams to ensure smooth service.
• Managing customer complaints and escalations.
• Input customer interaction, problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact centre.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:-

• Min SPM
• Good command of spoken and written English and Bahasa Malaysia.
• Ability to speak and write in Mandarin is added advantage
• Basic computer knowledge: MS Office, MS Outlook and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
• Contact Centre Operating Days/Hours: Monday-Sunday
• 5-day week; off days based on roster.

The Offer:-

• Contract till 31st May 2027
• Attractive Salary - RM 2500
• 7 days Annual Leave
• Medical Leave
• Medical and hospitalization insurance coverage.