Manager, Workplace Experience & Resident Services

Thunder Print Sdn Bhd; Kedah; On-site; MYR 90,000 - 120,000; Full time

Job summary

Thunder Print Sdn Bhd seeks a Manager, Workplace Experience to lead the General Affairs team and company-managed worker accommodation in Sungai Petani, Kedah. This role focuses on delivering proactive service and operational excellence for staff and resident wellbeing.

You will oversee office administration, reception, housekeeping, shared spaces and accommodation operations, while managing budgets, vendors and safety requirements.

Qualifications

• Degree or relevant qualification in Business Administration, Hospitality, Corporate Services or related fields.
• Leadership experience managing teams and delivering service standards.
• Experience with facilities, vendors, budgets and improvement projects.
• Strong communication skills across roles and backgrounds.
• Hands-on ownership, follow-through and accountability.
• Curiosity and practical creativity to simplify processes and drive improvements.
• Large-scale worker accommodation experience is an advantage.

Responsibilities

• Listen to employees and residents, identify service gaps and anticipate needs.
• Introduce initiatives that improve comfort, wellbeing and belonging.
• Oversee GA operations: office administration, reception, housekeeping, shared spaces.
• Manage accommodation inspections, maintenance, hygiene, security and living conditions.
• Coordinate renovations and shared-space upgrades within budget and timeline.
• Coach and develop the GA team, manage budgets, vendors and contracts.
• Collaborate with HR, EHS, Operations to deliver consistent results.

Skills

Leadership

Facilities management

Budget management

Vendor management

Communication skills

Hands-on approach

Process improvement

Curiosity & creativity

Education

Degree in Business Administration or Hospitality or Corporate Services

Job description

Thunder Print Sdn Bhd seeks a Manager, Workplace Experience to lead the General Affairs team and company-managed worker accommodation in Sungai Petani, Kedah. This role focuses on delivering proactive service and operational excellence for staff and resident wellbeing.

You will oversee office administration, reception, housekeeping, shared spaces and accommodation operations, while managing budgets, vendors and safety requirements.