Manager, Workplace Experience (General Affairs, Worker Accommodation)

Thunder Print Sdn Bhd; Sungai Petani; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Gym

Parking

Vision

In-House Sports Center

Job summary

Thunder Print Sdn Bhd seeks a Manager, Workplace Experience to lead General Affairs and company-managed worker accommodation, creating a safe, engaging environment aligned with our "Second Home" and "A Great Place to Play" culture. You will drive service excellence, ownership and innovation across facilities, security, events and vendor management.

You will oversee housing for ~400 residents, manage budgets, lead a GA team and collaborate with HR/EHS/Operations to enhance wellbeing and community

Qualifications

• Leadership experience in service-oriented environments such as hospitality or serviced residences.
• Experience managing teams, facilities services, vendors and budgets.
• Strong ownership, initiative, service excellence and problem-solving capabilities.
• Excellent interpersonal communication across employee levels and backgrounds.
• Experience in large-scale worker accommodation is an advantage.

Responsibilities

• Champion the 'Second Home' and 'A Great Place to Play' concepts across workplace and accommodation.
• Develop initiatives to enhance employee comfort, wellbeing and belonging.
• Lead General Affairs operations: office admin, reception, housekeeping, and corporate services.
• Set service standards and oversee events, activities and visits.
• Oversee security, access control, CCTV and onsite premises protection.
• Manage outsourced security services and incident investigations.

Skills

Leadership

Team management

Communication

Problem solving

Service excellence

Education

Degree in Business Administration / Hospitality / Corporate Services or related field

Job description

The Manager, Workplace Experience leads General Affairs and company-managed worker accommodation, creating a safe, comfortable and engaging environment for employees and residents. The role champions the Company's “Second Home” concept and “A Great Place to Play” culture through service excellence, proactive ownership, innovation and effective people leadership.

Key responsibilities

Champion the “Second Home” and “A Great Place to Play” concepts across the workplace and worker accommodation.

Develop initiatives that enhance employee comfort, wellbeing, convenience and sense of belonging.

Lead General Affairs operations, including office administration, reception, housekeeping, common areas and corporate services.

Establish service standards and oversee service quality, company events, employee activities and corporate visits.

Oversee premises security, perimeter protection, access control, visitor management and CCTV surveillance.

Manage outsourced security services, security risks, incident investigations, corrective actions and CCTV systems.

Oversee company-managed accommodation for approximately 400 residents, ensuring safety, hygiene, security and appropriate living conditions.

Manage accommodation housekeeping, building maintenance, office facilities, security and common areas.

Enhance residents' living experience through facility improvements, recreation, wellbeing and community engagement.

Conduct inspections, gather feedback and implement improvement plans based on residents' needs and operational requirements.

Lead workplace and accommodation improvement projects, including renovations, facility services upgrades and shared-space enhancements.

Coordinate stakeholders and contractors to deliver projects safely, on time and within budget.

Prepare and manage budgets for workplace services and accommodation.

Manage vendors, contracts, service standards and performance reviews while driving cost efficiency.

Lead, coach and develop the General Affairs team, fostering a proactive, service-oriented and improvement-driven culture.

Collaborate with HR, EHS, Operations and other departments on workplace experience, accommodation and employee wellbeing.

What we're looking for

A degree or relevant qualification in Business Administration, Hospitality, Corporate Services or a related field.

Leadership experience in service-oriented environments such as hospitality, premium hospitals, serviced residences or similar organisations.

Experience managing teams, facilities services, vendors, budgets and improvement projects.

Strong ownership, initiative, service excellence, innovation and problem-solving capabilities.

Effective interpersonal communication skills and the ability to collaborate across employee levels and backgrounds.

Experience in large-scale worker accommodation is an advantage.

Manufacturing experience is beneficial but not essential.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Advertising, Marketing & Communications Services 101-1,000 employees

Thunder Print Sdn Bhd established since 1996. We specialize in providing commercial and personalized printing and packaging box solutions, including pharmaceutical, food and cosmetics industry.

Product & Services:

Commercial Printing

Label & Stickers

Thunder Print Sdn Bhd & it's Group of the Companies, including Excard Corporation Sdn Bhd, Pixajoy Sdn Bhd (online business), Xend Sdn Bhd (distribution logistic). Thunder Print is a leading Printing and packaging solutions providers in Malaysia. We are expanding to enhance the quality of products and services for the people in Malaysia and global.

Thunder Print Sdn Bhd established since 1996. We specialize in providing commercial and personalized printing and packaging box solutions, including pharmaceutical, food and cosmetics industry.

Product & Services:

Commercial Printing

Label & Stickers

Thunder Print Sdn Bhd & it's Group of the Companies, including Excard Corporation Sdn Bhd, Pixajoy Sdn Bhd (online business), Xend Sdn Bhd (distribution logistic). Thunder Print is a leading Printing and packaging solutions providers in Malaysia. We are expanding to enhance the quality of products and services for the people in Malaysia and global.

Perks and benefits

• Medical
• Miscellaneous allowance
• Education support
• Sports (e.g. Gym)
• Parking
• Vision
• In-House Sports Center (Zumba, Yoga, badminton)