Manager, Sales Operations

AirAsia; Malaysia; On-site; MYR 180,000 - 300,000; Full time

Job summary

AirAsia Next, based in Malaysia, is seeking a Manager, Sales Operations to drive planning, forecasting, and process optimisation in support of the sales organization. You will partner with marketing, finance and product teams to align targets, campaigns and revenue growth.

The role requires 5–8 years in sales operations or related commercial functions, with strong analytics, CRM proficiency, and stakeholder management to deliver dashboards and leadership-ready reports.

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• 5–8 years of experience in sales operations, business operations, or commercial roles.
• Strong analytical and problem-solving skills with proficiency in data analysis tools and CRM systems.

Responsibilities

• Drive sales planning and forecasting, including pipeline management and performance tracking against revenue goals.
• Analyse sales performance, identify trends and gaps, and provide actionable insights to improve conversion and revenue.
• Optimise sales processes and systems with CRM utilisation and data accuracy across all sales activities.

Skills

Sales forecasting

Pipeline management

Performance reporting

Data analysis

CRM systems

Stakeholder management

Education

Bachelor’s degree in Business, Marketing, Finance, or related field

Job description

Job Description

Y** OUR ROLE AS A(N): **** Manager, Sales Operations**

Position Summary
The Manager, Sales Operations is responsible for driving sales effectiveness through robust planning, performance tracking, process optimisation, and operational support. This role works closely with sales, marketing, finance, and other cross-functional teams to ensure alignment, improve productivity, and enable the sales team to achieve revenue targets.

Key Responsibilities

• Drive sales planning and forecasting , including pipeline management, target setting, and performance tracking against revenue goals.
• Analyse sales performance , identify trends, gaps, and opportunities, and provide actionable insights to improve conversion, productivity, and revenue.
• Optimise sales processes and systems , ensuring efficient workflows, CRM utilisation, and data accuracy across all sales activities.
• Support sales strategy execution , including campaign coordination, incentive programs, and go-to-market initiatives.
• Develop and maintain sales reports and dashboards , providing timely and accurate updates to leadership and stakeholders.
• Collaborate cross-functionally with marketing, finance, and product teams to align on targets, campaigns, and business priorities.
• Manage sales operations tools and governance , ensuring compliance with internal policies and best practices.
• Lead and support ad-hoc projects and initiatives to enhance sales effectiveness and operational efficiency.

Qualifications & Experience

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• 5–8 years of experience in sales operations, business operations, or commercial roles.
• Strong analytical and problem-solving skills with proficiency in data analysis tools and CRM systems.
• Experience in sales forecasting, pipeline management, and performance reporting.
• Excellent stakeholder management and communication skills.

OUR HIRING PROCESS:

• Application Review

• Screening Call/Email

• Interview & Assessments

• Background Verification

• Offer Process

OVERVIEW:

• Location: Wisma Capital A
• Department: Media Sales
• Entity: AirAsia Next

GET TO KNOW AirAsia Next** :**

Brand AA Sdn Bhd. manages intellectual property developed for the group focusing on the creation, management, licensing and enforcement of the airasia brand. Covering a range from trademarks to brand identity, content and merchandise.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.