Manager, Reconciliation

CACEIS Malaysia; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical Education support

Dental

Sports (e.g. Gym)

Parking Allowance

Shift Allowance

Optical Benefit

Job summary

CACEIS Malaysia is seeking a Reconciliations Lead to manage day-to-day reconciliation processing for asset and cash accounts. You will lead a team, drive break management, and coordinate with Risk & Compliance to ensure robust controls and timely issue resolution.

The role emphasizes high-quality service to internal and external clients, with focus on reducing breaks, optimizing processes, and supporting Europe region with flexible hours.

Qualifications

• 5–8 years in financial services operations with reconciliations experience.
• Strong communication and leadership capabilities with client exposure.
• Risk management focus and ability to drive process improvements.

Responsibilities

• Lead reconciliation processes and team performance.
• Coordinate with Risk & Compliance to implement policies.
• Engage with stakeholders to align operations with segment strategy.
• Close aged breaks and escalate unresolved items with best practices.
• Drive change and people agenda to improve reconciliation quality.

Skills

Reconciliations

Leadership

Stakeholder management

Risk management

Financial analysis

Communication

Tools

MS Office Excel

Power BI

Job description

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

You will be responsible to manage the day-to-day processing of reconciliations including Asset and Cash accounts on a daily basis via Reconciliation tools and manual platforms to ensure all risks are being accounted for and highlighted. As a control function, the breaks on the reconciliation need to be kept to a minimum level to ensure accurate data is being maintained. The role is to deliver specific services to external and internal clients with high level of quality, efficiency and fostering a client first mindset. In addition, you will also be responsible in driving the team to ensure that Reconciliations are maintained at the highest standards, managing stakeholder engagements, and driving the change/people agenda. You will be performing analysis on breaks root cause, to drive the reduction in outstanding items & providing excellent breaks management.

You will be supporting Europe region with working hours of 9:00am – 6:00pm. However, flexibility is required to support business needs.

What will you do?

• Lead employees using performance management, manage capacity planning, new staff onboarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures.
• Liaise with Risk & Compliance Department to ensure policies and procedures pertaining to Operations controls are appropriately implemented.
• Support and ensure integrated approach with the segment strategy, new product development and relationship management counterparties, client service professionals and oversight.
• Report, elevate and ensure aged breaks are closed or appropriately tracked until resolution with best practices and effective management of escalation of reconciliations breaks.
• Mitigate financial/reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies.

What do you need to succeed?

Must-have

• 5-8 years of financial services industry experience in an operations environment
• Custody and Banking experience in operations/back office with good reconciliations knowledge.
• Superior communication, presentation, negotiation, interpersonal and networking skills with a proven track record of dealing with clients, senior management, colleagues and staff.
• Track record of developing and implementing innovation and change with strong business acumen and profit orientation.
• Strong talent management and leadership capabilities. Well-developed organizational and administrative skills. Risk management and mitigation focus.

Nice-to-have

• Extensive operational knowledge / experience in Transaction Management, Corporate Actions, Foreign Exchange, Cash Payments, Shareholder Services, Fund Accounting or equivalent. Acquainted with Nostro, Suspense and Asset (Stock) reconciliations within Investment / Global Markets / Securities or Custody operations.
• Conversant and have worked with reconciliations platforms.
• Competent in MS Office Excel, PowerPoint, Visio and PowerBI.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

Perks and benefits

• Medical Education support
• Dental Sports (e.g. Gym)
• Parking Allowance
• Shift Allowance
• Optical Benefi