Client Operations Officer, Reconciliation M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global financial services group located in Putrajaya is seeking a professional responsible for the daily processing of reconciliations. The role involves reviewing and clearing cash and asset reconciliations, investigating discrepancies, and maintaining high-quality reporting. Candidates should possess strong attention to detail and flexibility in working hours to meet business needs. Join a dynamic team in delivering exceptional client service and operational excellence.

Qualifications

• Ability to investigate breaks and perform root cause analysis.
• Strong attention to detail for accurate data maintenance.
• Flexible to support business needs across various hours.

Responsibilities

• Review and clear daily or monthly cash and asset reconciliations.
• Resolve queries related to Global Reconciliations.
• Investigate cash and asset breaks and assign appropriately.
• Maintain required reporting for client and business needs.
• Collect statistical information for distribution.

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The incumbent is responsible for the day-to-day processing of reconciliations including Asset and Cash accounts on a daily basis via NXG to ensure the positions between the ledger and the relevant custodians agree. As a control function , the breaks on the reconciliation need to be kept to a minimum level to ensure accurate data is being maintained. The role also requires adequate investigations of breaks and also look at root cause analysis to drive the reduction of breaks. The role is to deliver specific services to external and internal clients with high level of quality, efficiency and fostering a client first mindset.

The team is supporting Europe region with shift hours of 9:00am – 6:00pm or 10:00am – 7:00pm. However, flexibility is required to support business needs.

What will you do?

• Review and clearance of daily or monthly cash and asset reconciliations via Reconciliations Platform.
• Maintain, monitor and resolve any query items in respect of issues pertinent to Global Reconciliations.
• First Level Investigation of all cash and asset breaks and ensure they are assigned to the right departments.
• Collate and maintain required periodic reporting as required to support the client and/or business needs.
• Collate and maintain statistical information for internal and client distribution.