Assistant Manager, Depository Operations Services (PERES Operations)

CACEIS Malaysia; Putrajaya; On-site; MYR 89,000 - 179,000; Full time

Benefits offered by this job

Medical benefits

Education support

Dental

Gym

Parking allowance

Shift allowance

Optical benefits

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, is seeking an Assistant Manager for Depository Operations Services (PERES Operations). The role focuses on supervising Transaction Management administration, ensuring timely execution, and upholding SLAs across GG10 & GG12 while coordinating with stakeholders.

You will guide and coach a team, perform quality checks, manage escalations, and drive process improvements.

Qualifications

• Minimum 4 years in Transaction Management/Custody operations.
• Degree in Business Admin, Accounting, Finance or related field.
• Proficient in shareholder services control and workflow management.
• Regulatory knowledge relevant to fund services.
• Experience in Transaction Management and/or Custody with fund structures.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Capable of guiding a team and acting as main contact when the manager is unavailable.
• Excellent interpersonal skills and networking with sub-custodians and internal departments.

Responsibilities

• Production and Supervision: oversee and support day-to-day Transaction Management administration and ensure timely execution.
• Adhere to SLAs and coach team members across GG10 & GG12.
• Perform quality checks or second-level validation on team outputs.
• Monitor deadlines; escalate issues to stakeholders and clients as needed.
• Ensure escalation protocols to Management are followed for operational issues.
• Propose process improvements to enhance efficiency.
• Act as escalation point for Transaction Management oversight and complex processes.
• Monitor performance, provide feedback, and address development needs.
• Allocate resources daily and plan workloads.
• Maintain documented controls and procedures; mitigate risks of errors.
• Maintain comprehensive records for audit and reference.

Skills

Team supervision

Stakeholder management

Analytical thinking

Problem solving

Attention to detail

Organizational skills

Communication skills

Ability to work under pressure

Education

Bachelor’s degree in Business Administration/Accounting/Finance or related field

Master’s degree (preferred)

Tools

E-Font

Caciopay

Other Transaction Management systems

VBA

Python

Macros

Job description

Assistant Manager, Depository Operations Services (PERES Operations)

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00AM – 6:00PM (Malaysia time)

What will you do?

Production and Supervision

Oversee and support organization, review and updating of the team’s day to day work of Transaction Management administration and ensuring accurately and timely execution of agreed process.

Adhere to key service level agreements and support coaching to GG10 & GG12.

Perform quality checks or second level validation on output from the team.

All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.

Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events

Proposing ideas/recommendations to enhance processes for increased efficiency in service delivery.

Act as escalation point for the Transaction Management oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.

Monitor individual and team performance, providing regular feedback and coaching to address performance issue and encourage development.

Identify and address obstacle or challenges that may impede team progress or performance.

Effectively allocate resources where they are needed on a daily basis (i.e. Resource Planning).

Maintain effective process controls and procedures are documented, maintained and adhere to.

Mitigate the risk of errors by suggesting appropriate controls and enhancing procedures.

Maintain comprehensive records for future reference and audit purposes.

What do you need to succeed?

Must-have

Minimum 4 years in relevant Transaction Management/Custody operational knowledge and experience

Bachelor’s Degree and/or Master’s Degree in Business Administration, Accounting, Finance or related field

Technically proficient in shareholder service control and procedural knowledge with robust shareholder services and workflow management experience

Competent, relevant regulatory knowledge

Experience in Transaction Management and /or Custody and/or Business Administration, focussing on fund structures

Strong written and verbal communication skills

Great analytical and problem solving skills

Managing multiple tasks within a fast paced environment

Attention to detail and strong organizational skills

Responsible for supporting the manager in guiding the team and serving as the main contact when manager is unavailable

Excellent interpersonal skills and networking abilities with sub-custodians and internal departments

Ability to work independently and collaborate with the team to achieve collective goals

Ability to prioritize team workloads to meet challenging deadlines

Able to work under pressure in a fast-paced environment

Deep understanding of and adherence to escalation protocols at all times

Transaction Management system knowledge: E-Font, Caciopay or equivalent applications

Nice-to-have

Additional automation skills such as VBA, Python, Macro and etc. are an added advantage

What’s in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.

Leaders who support your development through coaching and managing opportunities.

A world-class training program in financial services.

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Perks and benefits Medical Education support Dental Sports (e.g. Gym) Parking Allowance, Shift Allowance, Optical Benefi

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.