Assistant Manager, Middle Office, Investment Management Services

CACEIS Malaysia; Putrajaya; On-site; MYR 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Sports (Gym)

Parking Allowance

Shift Allowance

Optical Benefit

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, seeks an Assistant Team Manager for Middle Office to supervise daily MO operations and drive process improvements. The role collaborates with IT, Risk, Compliance and business units to ensure data integrity and timely reporting.

You will coach team members, manage capacity, and maintain SOPs while upholding governance and high‑quality service to institutional clients across Europe and APAC.

Qualifications

• Minimum 3 years in relevant operations roles.
• Experience in trade validation and exception handling.
• Familiarity with trade lifecycle in a high‑volume environment.
• Knowledge of accounting, portfolio reporting and database processes.
• Hands‑on experience with transaction validation in financial services.
• Strong analytical and stakeholder management abilities.

Responsibilities

• Assist Team Manager in daily MO operations.
• Coordinate shift scheduling, leave, and capacity planning.
• Coach and develop team members through training and knowledge sharing.
• Maintain SOPs and process documentation for continuity.
• Escalate data flow issues and collaborate with IT and Risk.
• Support KPI reporting and incident trend analysis.
• Ensure compliance with policies and audit readiness.

Skills

Trade validation

Operational issues

Team supervision

Stakeholder management

Data quality

Tools

CTM

ALERT

Apollo

NXG

OLIS

Job description

The Investment Management Services team at CACEIS Malaysia provides critical middle and back‑office support to asset managers and institutional clients, ensuring accurate trade processing, position keeping, cash management, corporate actions, and regulatory reporting across multiple asset classes. The team operates within a strong control environment, delivering timely and compliant services that underpin client investment objectives.

The Assistant Team Manager, Middle Office Malaysia, supports the team lead in overseeing day-to-day operations, focusing on team coordination, task management, and operational efficiency. This role contributes to fostering a motivated and collaborative work environment, assisting in employee development and supporting team performance. The Assistant Team Manager serves as a point of contact for operational matters within the team and collaborates with stakeholders to promote a culture of accountability, continuous learning, and process improvement.

The Middle Office (MO) team is responsible for validating, reconciling, and maintaining the integrity of trades, positions, cash balances, and valuation data across systems.

The MO team acts as a key control function to ensure operational data is accurate, complete, and timely for downstream reporting, client servicing, and regulatory purposes.

Operating in a controlled, high‑volume environment, the MO team provides detection and resolution of breaks or inconsistencies arising from trading activity or system processing.

The team collaborates closely with front office, upstream data providers, accounting, IT, and support functions to ensure data consistency and mitigate operational risk.

As part of the broader investment operations ecosystem, the MO team supports strategic and regulatory initiatives by ensuring reliable operational data that underpins reporting, risk management, and decision‑making.

The team contributes to operational resilience through disciplined control execution, exception management, and continuous improvement practices.

Region: APAC

Working Hours: 9:00am - 6:00pm (Malaysia time)

What will you do?

Production and Supervision

• Assist the Team Manager in overseeing daily operations of the MO team to ensure smooth and efficient workflows.
• Coordinate and monitor team tasks, including shift scheduling, leave management, and capacity planning, to maintain adequate coverage and meet deadlines.
• Support and guide team members through coaching, training, and knowledge sharing to enhance skills, performance, and development.
• Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.

Monitoring and Escalation

• Serve as the first point of escalation for operational issues within the team, assisting in timely identification and resolution of data flow anomalies.
• Collaborate closely with IT, Data Engineering, Risk, Business units, and other stakeholders to resolve technical and operational challenges.
• Assist in implementing and maintaining monitoring tools, alert systems, and exception handling workflows to support proactive issue detection.
• Support regular reporting on team performance, operational metrics, incident trends, and KPIs to leadership for informed decision‑making.
• Promote a culture of continuous improvement by identifying inefficiencies and recommending solutions to reduce operational risks.
• Ensure compliance with internal policies, regulatory requirements, risk management frameworks, and governance standards.
• Assist in audit preparation and readiness by maintaining control documentation and supporting internal and external audit processes.

What do you need to succeed?

Must-have

• Minimum 3 years in relevant operational knowledge and experience.
• Experience in handling operational issues, trade validation, and exception management.
• Familiarity with trade lifecycle processes, especially in a high‑volume and time‑sensitive environment, is preferred.
• Sound knowledge and experience in the business day‑to‑day process specifically involving accounting, portfolio reporting and database keeping.
• Hands‑on experience in monitoring and validating transaction that flows in financial services or related industries.
• Proven ability to investigate, resolve, and elevate trade anomalies and operational issues.
• Exposure to trade lifecycle processes, exception management, and instruction quality controls.
• Experience working with cross‑functional teams such as IT, Risk, Compliance, and other business units.
• Proficiency with trade lifecycle and transaction validation across asset classes.
• Knowledge of data acquisition systems and upstream/downstream data dependencies.
• Analytical skills for root cause investigation and process improvement.
• Effective communication, business writing skills and stakeholder management skills.
• Hands‑on experience with any one the below trade and position systems such as: CTM, ALERT, Apollo, NXG, and OLIS (CID, CTB).

Nice-to-have

• Willingness to take on new challenges, confident and self‑motivated.
• Problem solving.
• Results orientation.
• Able to work under minimum supervision.
• Demonstrates leadership skills.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance‑based bonuses, flexible benefits, and competitive compensation.

Leaders who support your development through coaching and managing opportunities.

A world‑class training program in financial services.

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

Perks and benefits Medical Education support Dental Sports (e.g. Gym) Parking Allowance, Shift Allowance, Optical Benefi