Manager, Reconciliation

CACEIS; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

CACEIS Malaysia is seeking an experienced Reconciliations professional to manage day-to-day processing, ensuring breaks are minimized and data accuracy across asset and cash accounts. You will lead a team, coordinate with Risk & Compliance, and drive improvements in breaks management and client service levels.

The role requires 5-8 years in financial services operations with strong reconciliation knowledge and excellent stakeholder engagement skills, based in IOI City, Putrajaya.

Qualifications

• 5-8 years of financial services industry experience in an operations environment.
• Custody and Banking experience in operations/back office with good reconciliations knowledge.
• Strong communication, presentation, negotiation, interpersonal and networking skills with clients and senior management.

Responsibilities

• Lead employees using performance management and capacity planning.
• Liaise with Risk & Compliance to implement operations controls.
• Drive integration with segment strategy, new product development and relationship management.
• Report and escalate; ensure aged breaks are closed or tracked to resolution.
• Mitigate financial/reputational risk through robust controls and regulatory compliance.

Skills

Reconciliations

Leadership

Stakeholder management

Communication

Analytical thinking

Tools

Excel

PowerPoint

Visio

PowerBI

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

You will be responsible to manage the day-to-day processing of reconciliations including Asset and Cash accounts on a daily basis via Reconciliation tools and manual platforms to ensure all risks are being accounted for and highlighted. As a control function, the breaks on the reconciliation need to be kept to a minimum level to ensure accurate data is being maintained. The role is to deliver specific services to external and internal clients with high level of quality, efficiency and fostering a client first mindset. In addition, you will also be responsible in driving the team to ensure that Reconciliations are maintained at the highest standards, managing stakeholder engagements, and driving the change/people agenda. You will be performing analysis on breaks root cause, to drive the reduction in outstanding items & providing excellent breaks management.

You will be supporting Europe region with working hours of 9:00am – 6:00pm. However, flexibility is required to support business needs.

What will you do?

Lead employees using performance management, manage capacity planning, new staff onboarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures.

Liaise with Risk & Compliance Department to ensure policies and procedures pertaining to Operations controls are appropriately implemented.

Support and ensure integrated approach with the segment strategy, new product development and relationship management counterparties, client service professionals and oversight.

Report, escalation and ensure aged breaks are closed or appropriately tracked until resolution with best practices and effective management of escalation of reconciliations breaks.

Mitigate financial/reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies.

What do you need to succeed?

Must-have

• 5-8 years of financial services industry experience in an operations environment
• Custody and Banking experience in operations/back office with good reconciliations knowledge.
• Superior communication, presentation, negotiation, interpersonal and networking skills with a proven track record of dealing with clients, senior management, colleagues and staff.
• Track record of developing and implementing innovation and change with strong business acumen and profit orientation.
• Strong talent management and leadership capabilities. Well-developed organizational and administrative skills. Risk management and mitigation focus.

Nice-to-have

• Extensive operational knowledge / experience in Transaction Management, Corporate Actions, Foreign Exchange, Cash Payments, Shareholder Services, Fund Accounting or equivalent. Acquainted with Nostro, Suspense and Asset (Stock) reconciliations within Investment / Global Markets / Securities or Custody operations.
• Conversant and have worked with reconciliations platforms.
• Competent in MS Office Excel, PowerPoint, Visio and PowerBI.