Manager, Custody Settlements

CACEIS; Putrajaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

CACEIS Malaysia is seeking a Manager of Settlements to lead a high-performing team responsible for ensuring all client trades settle on time in accordance with safekeeping policies. You will coordinate with cross-functional stakeholders to resolve settlement issues, drive continuous improvements, and deliver high-quality BAU outcomes.

Ideal candidates have 5+ years in custody back office or middle office asset servicing, with strong leadership, problem-solving, and English communication skills

Qualifications

• Extensive experience leading a team of 6+ and grooming junior staff.
• Strong accountability in actions and deliverables.
• Solid understanding of custody settlement processes and related controls.
• Proven problem-solving skills with a bias for process improvement.
• Clear, concise communication with stakeholders across regions (English).
• Ability to work under pressure with a strong sense of urgency.
• Experience in escalation management and risk mitigation.
• Minimum 5 years in custody back office or middle office asset servicing operations.

Responsibilities

• Lead the Settlement team to ensure timely, accurate client settlements and daily entries.
• Coordinate with FX, treasury, lending, and middle office to resolve settlement issues and improve STP rates.
• Provide guidance, coaching, and performance reviews to team members on a semi-annual basis.
• Ensure BAU deliverables meet high quality standards and deadlines; actively manage resources.

Skills

Team leadership 6+

Accountability

Custody settlement knowledge

Problem solving

Stakeholder communication

English proficiency

Urgency under pressure

Escalation management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Manager of Settlements team leads a team who is responsible for ensuring all client trades successfully settle on time and in accordance to the safekeeping policy and procedures. Settlement is the core function of Custody. With multiple touchpoint with other stakeholders such as FX, treasury team, lending, and middle office, the Manager is expected to liaise and coordinate with the stakeholders in proactively solving settlement issue as well as addressing systemic issue to permanently improve STP rate and Settlement rate. This position requires strong sense of ownership in the team’s deliverables, attention to detail, and a deep understanding of trade settlement processes and custody services.

Leading a high performance team, the incumbent has to lead by example and take pride in the personal growth of each team member and foster a strong bonding among team members.

Region: France

Working Hours: 9:00AM – 6:00PM

What will you do?

Lead the team in ensuring clients are provided with timely, accurate, and efficient processing of all Corporate Action events and associated daily entries. The team must ensure the client/ investor is notified and/or paid correctly & timely.

Deliver on operational effectiveness by managing the performance of the team against goals and providing continuous improvement ideas .

Manage risks by proactively identifying potential issues and mitigating them; strive for satisfactory audit results and train team continuously on accurate operational procedures.

Build a high performance team by hiring, training and developing them to deliver on overall operational goals; provide ongoing feedback and conduct formal performance reviews on a semi-annual basis; ensure Business Recovery Planning is conducted and tested on a regular basis.

Provide strong leadership through promotion of values, communicating high quality standards and developing yourself against the leadership model. Leading by example, you are expected to meet all deliverables as requested by the senior management.

Management of resources to ensure that all daily task are completed to ensure high quality of BAU deliverables are met within the deadlines.

What do you need to succeed?

Must-have

Extensive experience in leading a team of 6 or more, or record of grooming multiple junior staff in their career including experience in performance management and career development planning.

Demonstrative strong accountability in the actions & deliverables of the team.

Strong understanding in Custody Settlement and resourceful in navigating the organization.

Strong comprehension in understanding an issue and problem-solving skills.

Clear and concise communication to coordinate event between stakeholders.

Good command in English – ability to speak, write, converse with European stakeholders (both native and non-native English).

Strong sense of urgency in dealing with every issue.

Strong understanding of escalation and able to work under pressure.

At least 5 years experience working in Custody back office or Middle Office asset servicing operations

Nice-to-have

Experience in managing reconciliation for highly sensitive product such as cash, FX, derivatives, or settlement.

Extensive experience in leading a team of 5 or more, or record of grooming multiple junior staff in their career

Demonstrated strong emotional intelligence, professionalism, and maturity in handling conflicting issues between stakeholders and/or team members.

Demonstrated strong business & commercial acumen

Demonstrated strong critical thinking and decision making