Manager, People Operations

TNG Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Job summary

TNG Digital Sdn Bhd in Kuala Lumpur, Malaysia, seeks a Manager, People Operations & Support to drive efficient HR operations, ensure data integrity, and deliver employee-centric processes across the lifecycle.

You will partner with HRBPs, Talent Acquisition and stakeholders to optimise onboarding, payroll input, reporting, and continuous improvement in service delivery within a fintech environment.

Strong analytical mindset, governance know-how and confidentiality are essential for success.

Qualifications

• Bachelor's degree in HR, Business Administration, or a related field.
• Progressive experience in HR operations or shared services, ideally in fintech or tech.
• Strong knowledge of HR processes, data governance, and HR systems.
• Proven track record in process improvement and compliance.

Responsibilities

• Lead end-to-end HR operational processes including onboarding, data management, movements and offboarding.
• Maintain HR documentation and ensure compliance with statutory requirements.
• Collaborate with Finance for payroll input and reconciliations.
• Drive system governance, data integrity, and automation initiatives.
• Serve as a point of contact for employee queries and lifecycle events.
• Deliver HR metrics, dashboards, and board-ready reporting.

Skills

HR operations

Data governance

HR analytics

Power BI

Excel

Stakeholder management

Policy compliance

Payroll interface

Education

Bachelor's degree in HR / Business Administration

Tools

SAP SuccessFactors

Workday

Power BI

Excel

Job description

# Manager, *People Operations*Kuala Lumpur, MalaysiaPermanent#### Duties & Responsibilities* The Manager, People Operations & Support is responsible for driving the delivery of efficient, compliant, and employee-centric HR operations. This role oversees day-to-day HR processes, systems, and data management ensuring accuracy, compliance, and continuous improvement in HR service delivery. The incumbent will partner closely with HRBPs, Talent Acquisition and other internal stakeholders to enhance the employee experience and operational excellence across the employment lifecycle and service delivery.* KEY RESULTS AREA* 1. HR Operations & Service Delivery* Manage and execute end-to-end HR operational processes including onboarding, employee data management, movements, and offboarding.* Oversee HR documentation and record-keeping in accordance with company policies and statutory requirements.* Ensure timely processing and verification of HR transactions such as employment letters, changes in compensation, and benefits administration.* Partner with Finance to ensure accuracy and timely payroll input and reconciliation.* 2. HR Systems & Process Governance* Maintain HR systems ensuring data integrity and timely updates.* Drive process standardization, automation, and continuous improvement initiatives to enhance efficiency and employee satisfaction.* 3. Employee Support & Experience* Serve as the point of contact for employee queries related to HR policies, benefits, and processes, ensuring timely and empathetic resolution.* Partner with internal stakeholders to ensure smooth delivery of employee lifecycle events (e.g transfers, exits etc).* Contribute to HR communications, FAQs, and knowledge base development to promote self-service and awareness.* 4. Compliance & Reporting* Ensure HR operations comply with employment laws, data protection, and internal controls.* Prepare HR metrics, dashboards, and compliance reports to support audits and business decision-making.* Support internal and external audits with accurate documentation and timely responses.* 5. Projects & Continuous Improvement* Lead or support cross-functional projects in HR operations, digitalization, or service improvement.* Identify opportunities to improve operational effectiveness and employee experience through feedback and data insights.* Support change management and training efforts for new HR processes or systems.* 6. The duties and responsibilities of the Employee outlined herein may be subject to change and the Employee may be required to perform additional tasks as deemed necessary by the Company.#### Requirements* Bachelor’s degree in Human Resources, Business Administration, or a related discipline.* Proven years of progressive experience in HR operations, shared services, or HR service delivery, ideally within fintech, technology, or fast-paced environments.* Strong understanding of HR processes, data governance, and HR system.* Proven track record in driving process improvements.* Strong knowledge of local employment regulations and HR compliance requirements.* Key Competencies:* Technical* Proficiency in HR system/platforms (e.g., SAP SuccessFactors, Workday, or equivalent).* Experience in HR data analytics, reporting, and dashboarding tools (e.g., Power BI, Excel).* Knowledge of payroll interface and benefits administration processes.* Strong process improvement and documentation skills.* Experience supporting HR projects or system implementation initiatives.* Behavioural* Strong analytical and problem-solving abilities with attention to detail.* Excellent interpersonal and stakeholder management skills.* High integrity, discretion, and commitment to confidentiality.* Proactive, adaptable, and hands-on approach in a dynamic environment.* Continuous improvement mindset with strong execution discipline.