Manager - Operations

Sunway Property; Iskandar Puteri; On-site; MYR 180,000 - 300,000; Full time

Job summary

Sunway Property is seeking a Manager - Operations for Jeffrey Cheah Circuit in Malaysia. The role oversees showroom, aftersales, supply chain coordination, facilities management, and governance to ensure operational excellence and premium customer experience for a luxury brand.

You will drive profitability and lead a high-performance team across multiple functions. The ideal candidate has 10–15 years in automotive dealership operations or luxury retail, with at least 5 years in leadership,

Qualifications

• Degree or diploma in a relevant field with strong business acumen.
• 10–15 years in dealership or luxury retail operations, with 5+ in leadership.
• Strong grasp of financials, workshop ops, and inventory management.
• Proven budgeting experience and ability to drive profitability.
• Excellent leadership, stakeholder management, and problem-solving skills.

Responsibilities

• Oversee end-to-end dealership operations: showroom, workshop, parts, and back-end support.
• Develop and implement operational strategies aligned with growth.
• Set and monitor KPIs for efficiency, aftersales, inventory, and customer satisfaction.
• Manage vehicle inventory planning and coordination with principals and suppliers.
• Drive aftersales revenue through service optimisation and parts management.
• Ensure premium customer journeys across all touchpoints.
• Oversee budgeting, cost control, and P&L in collaboration with Finance.
• Implement SOPs, internal controls, and compliance frameworks.
• Ensure regulatory, licensing, safety, and audit adherence.
• Lead and develop operations and service teams; drive accountability.
• Manage vendor and contractor relationships for quality and cost effectiveness.
• Oversee facilities to maintain luxury brand presentation.

Skills

Leadership

Budgeting

Operational excellence

Customer experience

Stakeholder management

Problem solving

Education

Degree in Business, Engineering, Automotive Management, or related

Job description

Manager - Operations, Jeffrey Cheah Circuit

Role Overview:

The Manager - Operations is responsible for overseeing the end-to-end operational performance of Jeffrey Cheah Circuit (JCC), ensuring operational excellence, premium customer experience, regulatory compliance, and sustainable profitability. The role leads showroom, aftersales, supply chain coordination, facilities management, and operational governance to support business growth and uphold luxury brand standards.

Key Responsibilities:

• Lead and manage daily dealership operations, including showroom, workshop, parts, and back-end support functions.
• Develop and implement operational strategies aligned with business objectives and growth plans.
• Establish, monitor, and drive KPIs covering operational efficiency, aftersales performance, inventory management, and customer satisfaction.
• Oversee vehicle inventory planning, stock control, and coordination with principals and suppliers.
• Drive aftersales revenue growth through service optimisation, workshop productivity, and parts management.
• Ensure delivery of a seamless, premium customer journey across all operational touchpoints.
• Manage operational budgeting, cost control, and P&L performance in collaboration with Finance.
• Implement and continuously improve SOPs, internal controls, and compliance frameworks.
• Ensure adherence to all regulatory, licensing, safety, and audit requirements.
• Lead, mentor, and develop operations and service teams, driving accountability and high performance.
• Manage vendor, contractor, and supplier relationships to ensure service quality and cost effectiveness.
• Oversee facilities management to maintain luxury brand presentation standards.
• Resolve escalated operational and customer issues in a timely and professional manner.

Requirements:

• Degree in Business, Engineering, Automotive Management, or related discipline.
• Minimum 10–15 years’ experience in automotive dealership operations or luxury retail operations, with at least 5 years in a leadership role.
• Strong understanding of dealership financials, workshop operations, and inventory management.
• Proven experience managing operational budgets and driving profitability.
• Strong leadership, stakeholder management, and problem-solving skills.
• High level of commercial acumen and customer-centric mindset.