Head of Operations

Sunway Property; Iskandar Puteri; On-site; MYR 240,000 - 360,000; Full time

Job summary

Sunway Property invites an experienced Manager - Operations for Jeffrey Cheah Circuit to oversee end-to-end dealership operations, ensuring premier customer experience and regulatory compliance. You will lead showroom, workshop, parts, and back-end support, drive KPIs, manage inventory and budgets, and mentor teams to uphold luxury brand standards.

This role requires 10–15 years in automotive dealership ops with leadership, strong financial acumen, and a customer-centric mindset, based in

Qualifications

• Minimum 10–15 years in automotive dealership operations.
• At least 5 years in a leadership role.
• Strong understanding of dealership financials and inventory management.
• Experience budgeting and driving profitability.

Responsibilities

• Lead daily dealership operations including showroom, workshop, parts, and back-end support functions.
• Develop and implement operational strategies aligned with business objectives and growth plans.
• Establish, monitor, and drive KPIs covering operational efficiency, aftersales performance, inventory management, and customer satisfaction.
• Oversee vehicle inventory planning, stock control, and coordination with principals and suppliers.
• Drive aftersales revenue growth through service optimisation, workshop productivity, and parts management.
• Ensure delivery of a seamless, premium customer journey across all operational touchpoints.
• Manage operational budgeting, cost control, and P&L performance in collaboration with Finance.
• Implement and continuously improve SOPs, internal controls, and compliance frameworks.
• Ensure adherence to all regulatory, licensing, safety, and audit requirements.
• Lead, mentor, and develop operations and service teams, driving accountability and high performance.
• Manage vendor, contractor, and supplier relationships to ensure service quality and cost effectiveness.
• Oversee facilities management to maintain luxury brand presentation standards.
• Resolve escalated operational and customer issues in a timely and professional manner.

Skills

Leadership

Stakeholder management

Problem solving

Commercial acumen

Customer focus

Budgeting

Operations mgmt

Supply chain

Inventory control

Education

Degree in Business

Engineering degree

Automotive management degree

Job description

Manager - Operations, Jeffrey Cheah Circuit

Role Overview:

The Manager - Operations is responsible for overseeing the end-to-end operational performance of Jeffrey Cheah Circuit (JCC), ensuring operational excellence, premium customer experience, regulatory compliance, and sustainable profitability. The role leads showroom, aftersales, supply chain coordination, facilities management, and operational governance to support business growth and uphold luxury brand standards.

Key Responsibilities:

• Lead and manage daily dealership operations, including showroom, workshop, parts, and back-end support functions.
• Develop and implement operational strategies aligned with business objectives and growth plans.
• Establish, monitor, and drive KPIs covering operational efficiency, aftersales performance, inventory management, and customer satisfaction.
• Oversee vehicle inventory planning, stock control, and coordination with principals and suppliers.
• Drive aftersales revenue growth through service optimisation, workshop productivity, and parts management.
• Ensure delivery of a seamless, premium customer journey across all operational touchpoints.
• Manage operational budgeting, cost control, and P&L performance in collaboration with Finance.
• Implement and continuously improve SOPs, internal controls, and compliance frameworks.
• Ensure adherence to all regulatory, licensing, safety, and audit requirements.
• Lead, mentor, and develop operations and service teams, driving accountability and high performance.
• Manage vendor, contractor, and supplier relationships to ensure service quality and cost effectiveness.
• Oversee facilities management to maintain luxury brand presentation standards.
• Resolve escalated operational and customer issues in a timely and professional manner.

Requirements:

• Degree in Business, Engineering, Automotive Management, or related discipline.
• Minimum 10–15 years’ experience in automotive dealership operations or luxury retail operations, with at least 5 years in a leadership role.
• Strong understanding of dealership financials, workshop operations, and inventory management.
• Proven experience managing operational budgets and driving profitability.
• Strong leadership, stakeholder management, and problem-solving skills.
• High level of commercial acumen and customer-centric mindset.