MANAGER NURSING, QUALITY & CLINICAL GOVERNANCE

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 150,000 - 240,000; Full time

Job summary

KPJ Healthcare Berhad is seeking a Manager Nursing, Quality & Clinical Governance to lead and oversee nursing services across multiple branches from the KL base. You will drive clinical governance, quality assurance, risk management, and regulatory compliance while coordinating with consultants and management.

The role requires strong leadership, strategic oversight of accreditation standards, and collaboration to maintain patient safety and service excellence across the network of KPJ hospitals

Qualifications

• Bachelor's Degree in Nursing with valid Malaysian Nursing Board registration and APC.
• 8-10 years of nursing experience, including at least 3-5 years in a nursing leadership or management role.
• Experience in ophthalmology, operating theatre, ambulatory care or private healthcare is an advantage.
• Strong leadership, communication, problem-solving and organizational skills.
• Ability to manage multiple branches and collaborate effectively with medical consultants and management.

Responsibilities

• Lead and oversee nursing services across all branches, ensuring clinical excellence, patient safety, workforce efficiency and service quality.
• Manage quality assurance programs, clinical audits, SOPs and compliance with MOH, CKAPS and KPJ Group standards.
• Serve as Risk Management Coordinator, overseeing risk assessments, incident reporting, investigations and mitigation plans.
• Coordinate consultant recruitment, onboarding, credentialing, privileging and appointment renewals with relevant stakeholders.
• Monitor and coordinate licensing applications, renewals, regulatory inspections and compliance requirements for new and existing centres.
• Serve as MAC Secretary, coordinating meetings, documentation, minutes, resolutions and follow-up actions.
• Drive clinical quality improvement, infection prevention, surgical safety and standardization of clinical practices.
• Oversee nursing manpower planning, recruitment, competency development, training, performance and discipline.
• Optimize operating theatre efficiency, clinical resources, patient experience and nursing-related costs.
• Undertake ad-hoc assignments, additional responsibilities and new initiatives as directed by the immediate superior.

Skills

Nursing leadership

Clinical governance

Staff development

Problem-solving

Education

Bachelor's Degree in Nursing

Job description

MANAGER NURSING, QUALITY & CLINICAL GOVERNANCE

Location: Multi-Branch Operations (Based in KL branch)

Key Responsibilities

• Nursing Leadership & Operations: Lead and oversee nursing services across all branches, ensuring clinical excellence, patient safety, workforce efficiency and service quality.
• Quality & Regulatory Compliance: Manage quality assurance programs, clinical audits, SOPs and compliance with MOH, CKAPS and KPJ Group standards.
• Risk Management: Serve as Risk Management Coordinator, overseeing risk assessments, incident reporting, investigations and mitigation plans.
• Consultant Management: Coordinate consultant recruitment, onboarding, credentialing, privileging and appointment renewals with relevant stakeholders.
• Licensing & Regulatory Affairs: Monitor and coordinate licensing applications, renewals, regulatory inspections and compliance requirements for new and existing centres.
• Medical Advisory Committee (MAC): Serve as MAC Secretary, coordinating meetings, documentation, minutes, resolutions and follow-up actions.
• Clinical Governance & Patient Safety: Drive clinical quality improvement, infection prevention, surgical safety and standardization of clinical practices.
• People Management & Development: Oversee nursing manpower planning, recruitment, competency development, training, performance and discipline.
• Operational Excellence: Optimize operating theatre efficiency, clinical resources, patient experience and nursing-related costs.
• Other Duties & Responsibilities: Undertake ad-hoc assignments, additional responsibilities and new initiatives as directed by the immediate superior, in line with organisational needs and priorities.

Candidate Requirements

• Bachelor's Degree in Nursing with valid Malaysian Nursing Board registration and Annual Practicing Certificate (APC).
• Minimum 8-10 years of nursing experience, including at least 3-5 years in a nursing leadership or management role.
• Experience in ophthalmology, operating theatre, ambulatory care or private healthcare is an advantage.
• Good understanding of healthcare quality management, risk management, regulatory compliance and clinical governance.
• Experience in CKAPS licensing, medical consultant coordination or MAC secretariat functions is highly desirable.
• Strong leadership, communication, problem-solving and organizational skills.
• Ability to manage multiple branches and collaborate effectively with medical consultants and management.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.