HEAD, HEALTH TOURISM

KPJ Healthcare Berhad; Rawang; On-site; MYR 140,000 - 200,000; Full time

Job summary

KPJ Healthcare Berhad is a leading private healthcare provider in Malaysia with a long history dating back to 1981. It operates more than 29 specialist hospitals and has international presence in Indonesia, Bangkok, and Bangladesh, with investments in elder care and education sectors.

The organisation focuses on innovative healthcare delivery, cloud-enabled patient care, and digital technology adoption to enhance service quality and patient satisfaction, including KCIS and potential AI and IoT

Qualifications

• Minimum 8–10 years in healthcare management, health tourism, international patient services, or related field.
• At least 5 years in a senior leadership or managerial role.
• Proven success in developing international markets and strategic partnerships.

Responsibilities

• Develop and execute the organisation's health tourism strategy aligned with business objectives.
• Identify and expand international markets to increase patient referrals and revenue.
• Lead the International Patient Services team to deliver seamless end-to-end patient experiences.
• Oversee marketing and promotional campaigns targeting international markets.
• Represent the organisation at international conferences, exhibitions, and trade missions.
• Monitor market trends and emerging opportunities in health tourism.

Skills

Strategic planning

Business development

Negotiation

Stakeholder management

Communication

Education

Bachelor's degree in healthcare management

Master's degree in healthcare management

Tools

KCIS

Cloud Computing

Job description

• Develop and execute the organisation's health tourism strategy aligned with business objectives.
• Identify and expand international markets to increase patient referrals and revenue.
• Build and maintain strategic partnerships with healthcare facilitators, insurance providers, travel agencies, embassies, government agencies, and corporate organisations.
• Lead the International Patient Services team to deliver seamless end-to-end patient experiences.
• Collaborate with clinical departments to develop attractive healthcare packages and specialised medical programmes.
• Oversee marketing and promotional campaigns targeting international markets.
• Represent the organisation at international conferences, exhibitions, and trade missions.
• Monitor market trends, competitor activities, and emerging opportunities in health tourism.
• Develop annual budgets, KPIs, and performance reports for the department.
• Ensure compliance with healthcare regulations, accreditation standards, and international patient service requirements.
• Drive continuous improvement initiatives to enhance service quality and patient satisfaction.

Job Requirements

Education

• Bachelor's degree in Healthcare Management, Business Administration, Marketing, Tourism, or a related field.
• Master's degree (MBA, Healthcare Management, Public Health, or equivalent) is an advantage.

Experience

• Minimum of 8–10 years' experience in healthcare management, health tourism, international patient services, business development, or a related field.
• At least 5 years in a senior leadership or managerial role.
• Demonstrated success in developing international markets and strategic partnerships.
• Experience in hospital operations or medical tourism programmes is highly desirable.

Skills and Competencies

• Strong strategic planning and business development capabilities.
• Excellent leadership, negotiation, and stakeholder management skills.
• Strong knowledge of international healthcare and medical tourism trends.
• Outstanding communication and presentation skills.
• Financial planning and budget management experience.
• Project management and organisational skills.
• Data-driven decision-making and analytical capability.
• Cultural awareness and ability to work with international clients.
• Fluency in English is required; additional languages are an advantage.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.