Manager - Grocery Night Team/Non-Food

Lotuss Stores (Malaysia) Sdn Bhd; Kota Bharu; On-site; MYR 35,000 - 50,000; Full time

Job summary

Lotuss Stores Malaysia Sdn. Bhd. is seeking a department or store-focused professional to monitor inventory, implement merchandising strategies, and train staff across food safety, hygiene, and customer service standards.

The role supports sales targets and customer satisfaction across its stores in Peninsular Malaysia. The company operates the Lotus’s brand with extensive store networks and a strong emphasis on service quality and product presentation, offering opportunities to contribute to

Responsibilities

• Monitor inventory levels and place orders as needed to prevent stockouts or overstocking.
• Implement merchandising strategies to enhance product presentation and drive sales.
• Train and guide department staff on food safety, hygiene, and customer service standards.
• Monitor sales performance and assist in executing plans to meet departmental targets.
• Address customer inquiries and concerns, providing resolutions to ensure satisfaction.

Job description

• Monitor inventory levels, placing orders as needed to prevent stockouts or overstocking.
• Implement merchandising strategies to enhance product presentation and drive sales.
• Train and guide department staff on food safety, hygiene, and customer service standards.
• Monitor sales performance and assist in executing plans to meet departmental targets.
• Address customer inquiries and concerns, providing resolutions to ensure satisfaction.

Lotuss Stores Malaysia Sdn. Bhd. (Registration No. 200001018812 (521419-K)) (formerly known as Tesco Stores (Malaysia) Sdn. Bhd.) is a member of the Charoen Pokphand Group Co., Ltd (C.P. Group) since December 2020.

Having acquired Tesco Malaysia’s business in December 2020, Lotus’s Malaysia has now assumed the operations of all existing Tesco stores, employing over 8,600 employees across one head office, two distribution centres, and 62 stores throughout Peninsular Malaysia. It also has Malaysia’s most extensive online grocery home shopping network with over 100 delivery trucks and operations in Penang, Johor Bahru, Melaka, Negeri Sembilan, and Ipoh.