Manager, Deposit Analytics & Campaign Insights

AFFIN Group; Kuala Lumpur; On-site; MYR 120,000 - 190,000; Full time

Job summary

AFFIN Group is hiring for a senior Data Analytics & Campaign Insights role in Malaysia. You will build customer analytics, campaign measurement, and portfolio performance reporting to drive deposit growth, retention, profitability, and strategic decisions.

You will develop segmentation, predictive models, and actionable insights for acquisition, engagement, migration, and portfolio optimization across CASA, FD, TIA, MCA, and customer segments. Collaboration with multiple teams is key.

Qualifications

• Degree in Data Analytics, Statistics, Economics, Finance, Business, or a related discipline.
• 8-10 years’ experience in analytics, business intelligence, customer insights, portfolio management, or banking analytics.
• Strong knowledge of customer segmentation, portfolio analytics, profitability analysis, and campaign performance measurement.

Responsibilities

• Own deposit analytics, business performance reporting, and management dashboards.
• Monitor CASA, FD, TIA, MCA performance, including inflows, outflows, attrition, retention, and balance growth.
• Develop customer segmentation, behavioral analysis, and predictive models to identify growth and retention opportunities.
• Provide actionable insights to segment owners on acquisition, engagement, migration, and portfolio optimization strategies.
• Evaluate campaign effectiveness, ROI, balance quality, and customer profitability.
• Monitor cost of funds, portfolio profitability, and pricing effectiveness to support business decisions.
• Identify high-value customers at risk of attrition and recommend retention strategies.
• Collaborate with Business, Product, Digital, Marketing, and Distribution teams to drive data-driven decision-making and business outcomes.

Skills

Analytical thinking

Stakeholder management

Communication

Presentation skills

Decision making

Education

Data Analytics / Statistics / Economics / Finance / Business

Tools

SAS

Power BI

Tableau

SQL

Job description

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Summary:

Responsible on Data Analytics & Campaign Insights function to provide actionable insights, portfolio analytics, and performance monitoring that support deposit growth, customer retention, profitability, and strategic decision-making. The role is responsible for developing customer analytics, campaign measurement, portfolio performance reporting, and predictive insights to identify growth opportunities, optimize balance quality, and improve business outcomes across CASA, FD, TIA, MCA and customer segments.

Job Responsibilities:

• Own deposit portfolio analytics, business performance reporting, and management dashboards.
• Monitor CASA, FD, TIA, MCA performance, including inflows, outflows, attrition, retention, and balance growth.
• Develop customer segmentation, behavioral analysis, and predictive models to identify growth and retention opportunities.
• Provide actionable insights to segment owners on acquisition, engagement, migration, and portfolio optimization strategies.
• Evaluate campaign effectiveness, ROI, balance quality, and customer profitability.
• Monitor cost of funds, portfolio profitability, and pricing effectiveness to support business decisions.
• Identify high-value customers at risk of attrition and recommend retention strategies.
• Collaborate with Business, Product, Digital, Marketing, and Distribution teams to drive data-driven decision-making and business outcomes.

Job Requirements:

• Proficient in data visualization and analytics tools such as SAS, Power BI, Tableau, SQL, or equivalent platforms.
• Degree in Data Analytics, Statistics, Economics, Finance, Business, or a related discipline.
• Minimum 8-10 years’ experience in analytics, business intelligence, customer insights, portfolio management, or banking analytics.
• Strong knowledge of customer segmentation, portfolio analytics, profitability analysis, and campaign performance measurement.
• Proficient in data visualization and analytics Tools such as SAS, Power BI, Tableau, SQL, or equivalent platforms.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Good understanding of retail banking products, including CASA, FD, TIA, cards, and digital banking.
• Strong stakeholder management, communication, and presentation skills.
• Proven ability to influence business decisions through data-driven recommendations.