Team Lead, Data Analytics

AFFIN Group; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

AFFIN Group is seeking a Data Analyst to generate customer, portfolio and risk insights to optimize growth, profitability, and risk-adjusted returns. You will provide MIS and data support to business units to drive performance and informed decision making.

Responsibilities include building and maintaining key dashboards (Delinquency, Collections Productivity, NPL, and risk monitoring), translating data into actionable insights, and collaborating with Collections, Credit Risk and Business teams

Qualifications

• Experience translating data into actionable insights.
• Ability to develop and maintain dashboards for collections and risk.
• Strong analytical mindset with attention to detail.

Responsibilities

• Lead and maintain the Delinquency Dashboard covering arrears, flow rates, cures and trends.
• Oversee the Collections Productivity Dashboard to monitor contact rates and recoveries.
• Develop and maintain the Collection Segmentation Priority Matrix.
• Lead Auction Aging & RP Analysis to monitor pipelines and recovery performance.
• Drive the NPL Dashboard to support portfolio and collections strategy.
• Develop Risk Monitoring Reports identifying deteriorating segments and vintages.
• Lead the Collections Forecast Dashboard for inflows and target achievement.
• Translate data into actionable business insights for management and stakeholders.
• Ensure data accuracy, consistency and timeliness across reports.
• Collaborate with Collections, Credit Risk and Business teams on analytics solutions.
• Identify opportunities to enhance reporting, automation and visualization.

Skills

Data analysis

Dashboard development

Analytical thinking

Communication skills

Problem solving

Attention to detail

Stakeholder management

Education

Bachelor's degree in Accounting/Finance/Business Administration

Tools

Analytics tools

Job description

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Summary

• The Data Analyst generates customer, portfolio, and risk insights to optimize growth, profitability, and risk-adjusted returns, while providing business units the data support and MIS required for decision making to drive performance.

Job Responsibilities

• Lead the development and maintenance of the Delinquency Dashboard, covering arrears, flow rates, cures and key delinquency trends to support timely collections actions.
• Oversee the Collections Productivity Dashboard, monitoring contact rates, PTP performance, recoveries and productivity metrics to identify performance gaps and improvement opportunities.
• Develop and maintain the Collection Segmentation Priority Matrix to identify and prioritise customer segments based on delinquency behaviour, risk profile and recovery potential.
• Lead Auction Aging & RP Analysis to monitor auction pipelines, aging trends and recovery performance, highlighting key issues and areas requiring management intervention.
• Drive the NPL Dashboard, providing insights on NPL inflows, stock movements, recoveries and write-offs to support portfolio and collections strategy.
• Develop Risk Monitoring Reports to identify deteriorating customer segments, portfolio trends and risk vintages, enabling early identification of potential credit and collections risks.
• Lead the Collections Forecast Dashboard, providing projections on inflows, recoveries and target achievement to support collections planning and performance tracking.
• Translate data into actionable business insights by analysing trends, variances and key performance indicators and presenting findings to management and relevant stakeholders.
• Lead and review analytics outputs to ensure data accuracy, consistency and timeliness across collections and credit risk reporting.
• Partner with Collections, Credit Risk and Business teams to understand business requirements, develop relevant analytics solutions and support data-driven decision making.
• Identify opportunities to enhance reporting and analytics capabilities, including automation, dashboard optimisation and improved data visualisation to increase efficiency and reduce manual reporting.
• Provide guidance and coaching to analytics team members on data analysis, reporting standards, dashboard development and interpretation of collections and risk metrics.

Job Requirements

• Bachelor's Degree in Accounting/Finance/Business Administration or related degree.
• Minimum 5 years’ experience in the financial industry.
• An aptitude for numbers and understanding of Profit & Loss.
• Meticulous with keen attention to details.
• Strong communication skills.
• Strong interpersonal skills with ability to listen, interpret, influence, and negotiate.
• Good with troubleshooting & problem-solving skills.
• Naturally inquisitive with a desire to understand a broad range of commercial issues.
• Ability to work on tight deadlines with minimal supervision, willing to learn and able to work under pressure.
• Possess good analytical skills and enjoy working with data.